Product Owner (Marketplace, Seller Experience Team)

We’re always looking for the ones truly passionate about their work. If you are amongst them, you can rest assured there is a place for you in eMAG. We’ve grown very fast and are determined to keep doing so. What brought us here is our desire for continuous evolution and practical results.

More than 6000 colleagues are part of eMAG Teams . We strongly believe in people's development and therefore every year we invest more and more energy and resources to remain an organization that is constantly learning. We want to ensure that you’ll have the most talented colleagues and the proper environment to grow and achieve great results, to become what you desire on a personal and professional level. Join us, grow faster !

Product Owner (Marketplace, Seller Experience Team)

The Product Owner – Seller Platforms will be responsible for delivering high-impact product functionality across several foundational components of the seller ecosystem at eMAG. This includes the seller-facing mobile app, the public and partner-facing Seller API, internal CRM tools used to manage seller interactions, and the eMAG MyAcademy platform, which supports seller education and self-service learning.

This role will sit at the core of how sellers interact with the platform — whether it's accessing performance data on mobile, integrating via APIs, receiving tailored communication through CRM workflows, or finding help through structured educational content. The Product Owner will work closely with engineering, UX, commercial teams, and seller support to define requirements, prioritize backlogs, and ensure timely delivery of features that are technically sound, scalable, and aligned with the broader Seller Experience strategy.

Ideal candidates are product professionals who are comfortable working across technical, content, and user-facing domains, and who thrive in collaborative, data-informed environments.

What You’ll Have To Do

• Own the product backlog for the Seller Mobile App, ensuring features are prioritized based on impact, feasibility, and alignment with seller needs and business goals.
• Collaborate with mobile engineering and UX teams to define and deliver a consistent, intuitive, and performant mobile experience for sellers.
• Drive the evolution of the Seller API, partnering with engineering to document, prioritize, and deliver endpoints that support seller automation, integrations, and platform scalability.
• Act as the business counterpart for CRM tools used in seller communication and lifecycle management; define requirements for campaigns, segmentation, and automation capabilities.
• Manage product development for eMAG MyAcademy, working with content, UX, and support teams to deliver structured and accessible learning experiences for sellers.
• Write detailed user stories and acceptance criteria, and ensure stories are ready for development during backlog grooming and sprint planning.
• Work closely with developers to clarify requirements, address blockers, and iterate on delivery.
• Coordinate with stakeholders (Seller Support, Commercial, Marketing, Legal, etc.) to gather input and align on business needs.
• Track feature usage, gather feedback, and continuously iterate based on data and qualitative insights.
• Ensure clear documentation, communication, and alignment across all stages of product delivery.
  
  

Reporting Structure

• Reports directly to the Product Manager, who oversees strategic direction across seller-facing platforms including mobile, API, CRM, and MyAcademy.
• Collaborates closely with engineering leads, UX designers, and cross-functional stakeholders such as Commercial, Seller Support, and Content & Training teams.
• Works in tandem with the Data Analyst – Seller Experience to ensure backlog prioritization and product evolution are data-informed.
• Participates in team-level rituals (e.g., sprint planning, retrospectives, backlog grooming) and contributes to the execution of the Seller Experience division’s annual OKRs and monthly reviews.
  
  

Success Metrics

• The Product Owner – Seller Platforms will be evaluated based on delivery quality, platform adoption, and contribution to product outcomes across multiple domains within the Seller Experience division. Key success indicators include:
  
  

Execution & Delivery

• Timely delivery of sprint commitments and roadmap features with minimal rework or scope creep.
• Clarity and completeness of user stories, acceptance criteria, and documentation.
• Stakeholder alignment and visibility into backlog priorities and delivery status.
  
  

Platform-Specific Metrics

• Seller Mobile App: Feature adoption rate, app retention, frequency of active sessions, user satisfaction (e.g., store ratings, in-app feedback).
• Seller API: API usage growth (volume of requests, integrations per seller), developer satisfaction, and internal stakeholder feedback on new endpoints.
• CRM Tools: Delivery of automated flows, successful segmentation setups, and reduction in manual seller communication overhead.
• MyAcademy: Seller engagement with educational content, completion rates for tutorials or guides, and feedback from support/comms teams.
  
  

Cross-Product Impact

• Positive impact on Seller Experience OKRs through product enhancements.
• Increased self-service capability across platforms (mobile, CRM, MyAcademy).
• Reduction in support tickets or escalations tied to the domains owned.
  
  

Collaboration & Communication

• Internal feedback on cross-functional collaboration, clarity of communication, and responsiveness to issues or questions.
• Contribution to documentation, stakeholder presentations, or alignment workshops.
  
  

What Makes You a Good Fit

• Experience and Background
• 3+ years of experience as a Product Owner or in a similar role (e.g., Technical Product Manager, Business Analyst with product ownership responsibilities).
• Proven experience managing the full lifecycle of digital product delivery in an Agile environment, from discovery to release and iteration.
• Experience working on mobile applications with cross-platform coordination between iOS and Android teams.
• Experience delivering and maintaining APIs used by internal or external development teams.
• Exposure to CRM systems used for managing customer or partner communications and lifecycle.
• Familiarity with learning platforms or content-driven tools that support self-service or onboarding.
• Understanding of the B2B or marketplace ecosystem, preferably in eCommerce or platform-based businesses.
  

Technical And Product Skills

• Comfortable writing user stories, acceptance criteria, and maintaining a well-groomed product backlog.
• Solid understanding of REST APIs, system integrations, and developer workflows (you don’t need to code, but you must speak the language).
• Experience collaborating with engineering teams on system design, API specs, and platform scalability topics.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot, or custom-built platforms) and how they support customer operations.
• Understanding of mobile-first product principles and collaboration with iOS/Android engineering teams.
• Experience with tools like JIRA, Confluence, Figma, and Postman.
  
  

Product Process and Mindset

• Strong prioritization skills: ability to distinguish between urgent, valuable, and nice-to-have.
• Structured thinker with a clear approach to breaking down complex systems into MVPs and iterative deliverables.
• Analytical mindset, able to use data (with support from analysts) to inform backlog and feature prioritization.
• Experience supporting UX research or stakeholder interviews to validate product assumptions.
• Comfortable in fast-moving, multi-stakeholder environments where clarity, alignment, and documentation are essential.
  
  

Communication and Collaboration

• Excellent communication skills, both written and verbal, in Romanian and English.
• Experience working closely with engineering, UX/design, and operational teams.
• Proactive in facilitating rituals like backlog refinement, sprint planning, and daily standups.
• Able to manage expectations across technical and non-technical stakeholders.
  
  

What Makes You Stand Out

• Exposure to educational or onboarding platforms, especially for self-service users.
• Experience working with user segmentation, permissioning, or personalization features.
• Familiarity with API documentation standards and platforms (Swagger, Stoplight, etc.).
• Background in seller- or vendor-facing tools in a marketplace or SaaS context.
  
  

Growth Opportunities

• This role offers significant growth potential across both technical and strategic product dimensions. The Product Owner – Seller Platforms will be exposed to a broad range of domains—from API development and mobile UX to CRM tooling and seller education—which provides a strong foundation for career progression within eMAG’s product organization.
• Domain Mastery: Opportunity to become the go-to expert across critical seller-facing platforms, including the mobile app and API ecosystem.
• Increased Autonomy: With strong performance, the PO can take on broader ownership of new surfaces or initiatives, such as mobile-native features, partner integrations, or modular CRM flows.
• Path to Product Manager: Clear progression path toward a Product Manager role, including expanded strategy input, roadmap ownership, and cross-product coordination.
• Skill Development: Exposure to platform product thinking, scalable API design, mobile-specific UX principles, and seller lifecycle management.
• Cross-Team Collaboration: Regular interaction with engineering, UX, support, and content teams offers a deep understanding of how products evolve in a real marketplace environment.
• Internal Mobility: eMAG supports internal career movement, and this role provides a strong springboard into other product or technical tracks based on interest and performance.
  

This is a high-impact role for a product professional who wants to work across diverse systems that directly influence how thousands of sellers interact with the eMAG marketplace. As the Product Owner – Seller Platforms, you’ll help shape the experience sellers have through mobile, API integrations, communication tools, and self-service education—key components of a scalable and seller-friendly platform.

We’re looking for someone who thrives on clarity, prioritization, and iteration. You’ll work closely with engineering, UX, and support teams to translate complex problems into valuable solutions and ensure product delivery aligns with business goals and seller needs. You’ll be empowered to take ownership and supported in growing your product skill set across technical and user-facing domains.

If you want to develop within a structured, collaborative, and fast-paced product environment—and have real impact on a platform used at scale—this is a great next step.

What We’ve Prepared For You

• Medical subscription: Medicover, MedLife or Regina Maria.
• A flexible budget that you can invest in yourself as you wish: meal tickets, holiday tickets, cultural vouchers, private pension, foreign language classes, eMAG, Fashion Days, Therme and Genius, membership to different gyms or even professional development classes.
• Different discounts from our partners: banking, mobile, dental medicine or wellness.
• Access to the Bookster library and free credits on the Hilio psycho-emotional health platform.
• An accelerated learning environment, with access to over 100.000 curated online resources and platforms, learning academies and development programs.
• New headquarters, where sleek design, natural light, and versatile spaces create an energizing and comfortable environment for hybrid work.
  
  

Curious to find out more about the next step in your career? Apply now and if your experience is relevant for the role you wish, we will give you a call for more details!