Front Office Team Leader

Company Description

Joinus at Accor,wherelife pulseswithpassion!

As apioneerin the art ofresponsiblehospitality, the Accor Groupgathersmorethan45 brands, 5,600hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.Whileeachbrand hasitsownpersonality,whereyouwillbeable totrulyfindyourself,theyallshareacommonambition: tokeepinnovatingandchallengingthestatus-quo.

Byjoiningus,youwillbecomeaHeartist®,becausehospitalityis, first andforemost, aworkofheart.

Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!

Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.

Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.

Hospitalityisaworkofheart,

Joinus andbecomeaHeartist®.

Job Description

As a Front office Team Leader, you will play a crucial role in ensuring exceptional guest experiences whilst leading and motivating our front office team. You will also:

• Provide leadership and guidance to the front office team, fostering a collaborative and goal-oriented environment
• Oversee daily front office operations, ensuring efficient check-in and check-out processes
• Deliver outstanding customer service, addressing guest inquiries and resolving issues promptly and professionally
• Collaborate with other departments to ensure seamless guest experiences throughout their stay
• Train and mentor front office staff, promoting their professional development and enhancing team performance
• Monitor and maintain high standards of cleanliness and presentation in the lobby and reception areas
• Manage shift schedules and allocate tasks effectively to maximise team productivity
• Handle guest complaints and feedback with empathy and professionalism, ensuring timely resolutions
• Implement and maintain standard operating procedures for front office operations
• Assist in managing the department's KPI's and achieving financial targets
• Stay updated on local events and attractions to provide knowledgeable recommendations to guests
  
  

Qualifications

• Proven experience in a front office or reception role within the hospitality industry
• Strong leadership and team management skills
• Excellent customer service orientation with a friendly and professional demeanor
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Strong problem-solving skills and ability to make decisions under pressure
• Exceptional communication and interpersonal skills
• Detail-oriented with a focus on accuracy and quality
• Flexibility to work various shifts, including weekends and holidays
• Ability to stand for extended periods and assist with luggage if required