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Responsibilities
Solution Delivery - 85%
- Solution deployment and configuration to meet the customer needs
- Setup, install, and administer Payment and Identity financial solutions for our customers.
- Collaborate with project management team to deliver the solution to the customer in a timely matter.
- Act as technical expert on the solution, including participating in the requirements gathering and validation
- Understand the customer need and work directly with client to manage initial access, map and transfer data, create process documentation
- Test and troubleshoot functionality of installed systems; identify and documents technical issues to be escalated to the proper organization for resolution
- Deliver solution training for customers, Partner and IT personnel
- Interact with System Administrators to apply software patches and perform upgrades to existing customer systems
- Maintain high availability for contact to ensure timely and accurate response to all inquiries
- Communicate effectively with external and internal customers/partner and provide information in a timely and accurate manner
Process improvement – 15%
- Provides feedback based on client experiences to the owner of the components part of the solution and process improvements
- Create and maintain documentation to assist in future problem resolution
- Participate and Propose process, documentation and solution improvements
Technology Qualification/Requirement
- Experience in utilizing .net Firmware and C# language to integrate Entrust secure ID or Similar Cryptographic and identity issuance solution with 3rd party payment software.
- 5+ Years strong technical expertise in software development (.NET) in Windows based platforms
- Technical understanding of PKI, Certificate Authority management, Certificate issuance and Identity verification.
Basic Qualifications
- Associate degree in information technology or equivalent
- Must have mastery of written and verbal communication
- 5+ years of experience in a customer Software delivery
- Experience with System Integrations
Key Skills
Ranked by relevance
technical expertise
high availability
c
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- Posted
- Apr 16, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Singapore
- Company
- Wipro
Industries
IT Services
IT Consulting
Categories
Information Technology
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