Senior Consumer Product Designer

Job Description

Chubb is the world’s largest publicly traded property and casualty insurance company based on market capitalisation of $82.5 billion, with operations in 54 countries and territories. Chubb maintains executive offices in Zurich, New York, London, Paris and other locations, and employs approximately 31,000 people worldwide. We are a global leader in personal accident, supplemental health insurance, and in Property & Casualty coverage for industrial commercial and mid-market companies. Our core operating insurance companies are rated “AA” for financial strength by S&P and “A++” by A.M. Best.

The Asia-Pacific is one of Chubb’s most important growth markets, particularly in the areas of Property & Casualty, Accident & Health, and Personal Insurance. In this region, Chubb has an extensive network of operations serving Australia, China, Hong Kong SAR, Indonesia, Japan, Korea, Macau SAR, Malaysia, New Zealand, Philippines, Singapore, Taiwan, Thailand and Vietnam. Additional information can be found at: chubb.com

Purpose Of Role

Step into a role where design meets strategy and your work shapes the future of B2B2C digital experiences at Chubb. We pride ourselves on not just building products but also powering our partner’s ecosystems, enabling long-term customer relationships through insurance. In this role, you will deliver experiences to the region’s leading digital brands - designing solutions that impact millions, from fast-growing startups to household tech giants, getting exposure to a variety of industries.

We are looking for someone who thrives in ambiguity, thinks in systems and brings a data-informed, customer-first mindset to every challenge. You will own the end-to-end customer journey, from first click, purchase, claims, customer loyalty and winning back customers.

Key Responsibilities

• Champion the full customer lifecycle: Design experiences that consider the entire user journey across acquisition, activation, engagement and retention. Proactively identify and bridge experience gaps across different stages of the customer lifecycle.
• Influence through data & storytelling: Use qualitative and qualitative data to back design decisions and clearly articulate the “why” behind your solutions. Craft compelling narratives to bring stakeholders along the journey and secure alignment early.
• Creative problem solving: Continuously explore and apply best-in-class UX practices to ensure our products stay current and competitive. Regularly audit and update legacy designs to improve consistency and user delight.
• Design with strategic intent: Translate business goals, customer insights and provide vision into a clear and documented design strategy, defining design success metrics in collaboration with cross-functional teams, tracking impact post-launch
• Drive continuous optimization: Champion a culture of continuous CX improvement and proactively drive growth ambitions for better usability and conversion
• Deliver with agility & accountability: Manage time and iterations efficiently to meet delivery timelines without compromising quality, balance iteration with decisiveness – knowing when to explore and when to converge. Identify and implement improvements in workflow to increase productivity.
• Communicate & align proactively: Facilitate reviews and feedback loops within decision-making forums with clarity and purpose. Work hand-in-hand with digital team to ensure design is embedded in product development – not an afterthought. Be a strong & confident visual and verbal communicator that advocates for design as the subject-matter-expert.
  
  

Qualifications

Required Skills:

• At least 10 years of experience as a Designer with direct experience in product design, with a portfolio showcasing end-to-end work on digital products
• Demonstrated experience designing across the full customer lifecycle, from onboarding to retention and re-engagement
• Proven ability to work in a B2B2C distribution ecosystem with multiple customer segments and touchpoints
• Strong strategic mindset with the ability to translate business goals and customer insights into coherent design strategies
• Comfortable using data to drive and justify design decisions
• Experience in A/B testing, design experiments, customer surveys and other research methodologies appropriate to the product challenge
• High proficiency in modern design tools (Figma is a must), UI/UX design principles, best-in-class experiences and able to ship high-quality designs efficiently while managing multiple iterations and feedback loops
• Able to take requirements in any form (verbal, written, meeting brief) and independently produce designs or content in accordance with the needs
• Ability to work in a collaborative environment, actively contributing to the team’s success and fostering a positive, team-oriented atmosphere 
• User research experience from design, launch and reporting findings with respective actions 
• Ability to adhere to branding guidelines, while creatively solving design challenges 
• Strong communication and storytelling skills, collaborative team player that thrives in a fast-paced ambiguous environment
• Experience in sprint participation, able to handle front-end development challenges and work with developers to reach an amicable solution that does not compromise UX  
• A keen eye and strong attention to detail, translating into accurate design asset management, organised file management in Figma and version management 
• Ability to effectively prioritise, iterate and problem-solve in a fast-paced environment 
• Proactive and self-starter, able to take on projects independently and always deliver with high-quality 
  
  

Desired Skills

• Copywriting experience 
• Interaction design experience 
• People-management experience
• Storytelling skill via presentation (Powerpoint or other other multimedia platforms)  
• User-centred design (UCD), planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns. 
• Understanding of HTML5, CSS3, JavaScript, bootstrap 
  
  

Chubb is an inclusive and equal opportunity employer. We follow all employment laws, and all employment decisions are considered without regard to age, race, ancestry, colour or place of origin, gender expression or identity, sex or sexual orientation, religion, marital status, family responsibilities, disability, social economic factors or political opinion. We welcome requests for reasonable accommodations.