Performance Manager

A little bit about us!

At Snoonu, we hold the belief that technology has the power to make anything possible.

Our Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Our Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By:

• Be Customer Obsessed - “Focus on the customer and all else will follow".
• ”Act with Integrity - “We are honest, ethical, and trustworthy in everything we do".
• Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact".
• Lead by Example and Take Ownership - “Be the change you want to see and take ownership".
• Work Smart and Deliver Results - “You can do more by doing less, better, and faster".
• It's all about people - “Be a Team player, together we are stronger".

Role Overview:

For Performance Manager for Laundry, you will oversee the performance and optimization of Snoonu’s laundry services, ensuring operational excellence and customer satisfaction. You will work closely with internal teams, vendors, and partners to drive efficiency, enhance service quality, and implement strategies that align with our brand standards. This position is ideal for someone with a strong background in operations management, performance analytics, and customer-centric service delivery, thriving in a fast-paced, results-driven environment.

(Some of) What you will be doing:

• Performance Management: Monitor and evaluate the performance of laundry operations, ensuring service quality, efficiency, and customer satisfaction meet or exceed expectations.
• Vendor & Partner Relations: Build and maintain strong relationships with vendors and partners to ensure high-quality service delivery, negotiate favorable terms, and resolve operational challenges.
• Process Optimization: Identify opportunities to streamline laundry operations, reduce costs, and improve turnaround times without compromising quality.
• Data-Driven Decision Making: Utilize analytics and performance metrics to track key performance indicators (KPIs), identify trends, and implement data-backed strategies to enhance service delivery.
• Customer Experience: Gather and analyze customer feedback to identify areas for improvement and implement initiatives to elevate the overall customer experience.
• Training & Development: Collaborate with teams to develop training programs that enhance staff skills, improve service standards, and ensure consistent performance across all touchpoints.
• Innovation & Growth: Stay updated on industry trends and technological advancements in laundry services, introducing innovative solutions to maintain a competitive edge.
• Reporting & Communication: Prepare regular performance reports, present insights to senior management, and communicate actionable recommendations to relevant stakeholders.

Attitude matters most, but do you have any of these?

• Bachelor’s degree in Business, Operations Management, or a related field.
• 3+ year of experience in operations management, performance analysis, or a related field, preferably within the laundry, hospitality, or service industry.
• Strong analytical skills, with the ability to interpret data, track KPIs, and make informed decisions to drive performance improvements.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with internal teams, vendors, and customers.
• A proactive and creative mindset, with a passion for delivering exceptional service and improving operational efficiency.
• Exceptional organizational skills, with the ability to manage multiple projects and priorities in a fast-paced environment.
• Proficiency in Microsoft Office, Google Suite, and Excel; experience with performance management software is a plus.
• Fluency in English, both written and spoken (Arabic will be an advantage).

If you are passionate about driving performance, optimizing operations, and delivering exceptional customer experiences, we invite you to join our team and contribute to the success of our laundry services.