Technical Support Engineer

Job Description:

Key Responsibilities:

·         Handling the voice calls, chat and emails in English and Dutch Language

·         Ensuring all customer contact with Service Desk is precisely recorded throughout the lifecycle of tickets

·         Requests are fulfilled at first call or dispatched timely to appropriate fulfilment parties

·         Respond to customer inquiries, feedback, and compliments

·         Use Remote Desktop tool to assist the end users as required

·         To diagnose and resolve software and hardware incidents, including operating systems related incidents.

·         To install and configure new IT software

·         Ability of multi-tasking and operate under pressure

·         Other Service Desk related tasks

Requirements

• Good telephone manner, good communication skills and positive attitude.
• Candidates should be open to work in shifts environment
• At least 2 years work experience in Technical Help desk/Service desk / Technical Support
• Proficiency in spoken and written English and Dutch Language
• Flexibility to work on shift schedules (weekend) 
• Strong problem solving and analytical skills
• Experience with MS Office/Windows 10/11 software.
• Experience in troubleshooting of Desktop, Laptop, Printer, Internet Browser, Network connectivity, MS-Office, VPN client, Active Directory.