Application Support Engineer

DB Global Technology is Deutsche Bank’s technology centre in Central and Eastern Europe.

Since its set-up in 2013, Bucharest Technology Centre (BEX) has constantly proven its capacity to deliver global technology products and services, playing a dynamic role in the Bank’s technology transformation.

We have a robust, hands-on engineering culture dedicated to continuous learning, knowledge-sharing, technical skill development and networking. We are an essential part of the Bank’s technology platform and develop applications for many important business areas.

Role Intro

This role is part of Finance(FPI)-RFT Production Integrity SRE portfolio. FPI SRE team is based out of India and Cary, US. This role will add to the follow the sun support model.

Finance(FPI) IT is an integral function of DB providing end to end support for all Finance related applications . The Current team supports the below Finance domains:

Reporting Tribe

• Risk Close
• Local Reg
• CRC
• Group Reporting

Accounting Tribe

• Accounting Revenue
• Accounting Close

Responsibilities

• System Reliability: Ensure the reliability, availability, and performance of production systems by implementing best practices in monitoring, alerting, and incident response.
• System Maintenance: Understand thoroughly the end-to-end application support process and escalation procedures, become fully conversant with all support tools.
• Maintain an end-to-end view of the application and infrastructure landscape.
• Automation: Develop and maintain automation tools and scripts to streamline deployment, scaling, and operational tasks.
• Incident Management: Act as a primary responder to system outages and incidents, ensuring rapid resolution and thorough post-mortem analysis to prevent recurrence.
• Monitoring & Alerting: Design and implement robust monitoring and alerting systems to proactively identify and address potential issues.
• Performance Optimization: Identify and resolve performance bottlenecks across the stack, from application code to infrastructure.
• Collaboration: Work closely with development teams and other stakeholders to ensure that new features and services are designed with reliability and scalability in mind.
• Documentation: Maintain comprehensive documentation of systems, processes, and procedures to ensure knowledge sharing and continuity.
• Continuous Improvement: Continuously evaluate and improve our infrastructure, tools, and processes to enhance system reliability and operational efficiency.

Skills

• Strong AXIOM Tool Knowledge and Experience and Debugging skills.
• Experience in Microservices, Spring boot, Angular JS.
• Strong working / scripting experience in Oracle, Unix Shell Scripting
• Strong Knowledge of Oracle Management, SQL scripts/PL SQL, performance mgmt.
• Strong understanding of Unix, Linux, and Windows
• Understanding of Agile and Safe methodologies (preferred)
• Strong Experience working on Cloud Technology i.e. Google Cloud (Preferred)
• Strong scripting experience in Java, Python and Shell
• Solid understanding of messaging middleware like Solace, TIBCO or MQ using JMS
• Solid understanding of monitoring systems like ITRS Geneos, Splunk.
• Knowledge of SQL and relational databases – ideally both Hive/Impala/Spark SQL and a traditional RDMS, such as Oracle
• Spark - Basic to intermediate : Know How of spark framework on Hadoop with some background on the Hadoop ecosystem (Cluster, Nodes, Yarn, Oozie etc.)

Tech stack: MQ, DWEB, JMS, JAVA, Oracle, Hadoop, Unix and PL/SQL, Google Cloud Platform(GCP),

Monitoring and Automation Tools.

Technical/Functional Skills:

• Dev Ops – Experience with Linux/Unix systems and scripting languages such as, Python and shell
• Automation with tools such as Ansible, SSH, and Shell
• Monitoring Experience with the design and implementation of AI/ML and RPA/ automation tools or tools like Geneos, Prometheus, Grafana etc.
• Problem analysis and solving in multiple layers such as hardware, Linux, networking and application
• Hosting services (PaaS) DHSO, VHS, DAP, DWEB, etc.
• Working knowledge of networks and load balancing and ssh keys.
• Expertise in Unix command line and shell scripting.
• Deep knowledge of the Incident, Problem and Change Management processes within the ITSM framework at minimum must be ITIL V3 Foundation certified. Proficient at using Service
• Management tools (e.g. ServiceNow, JIRA, etc.) and service monitoring tools.
• Exposure to GCP and monitoring tools such as NewRelic will be preferred.
• Exposure to SRE Model and execution/maintain deliveries within the SRE model.

Well-being & Benefits

Emotionally and mentally balanced:

• Empowering managers who value your ideas and decisions. Show your positive attitude,determination, and open-mindedness.
• A professional, passionate, and fun workplace with flexible Work from Home options.
• A modern office with fun and relaxing areas to boost creativity.
• Continuous learning culture with coaching and support from team experts.

Physically thriving:

• Private healthcare and life insurance with premium benefits for you and discounts for your loved ones.

Socially connected:

• Kids@TheOffice - support for unexpected events requiring you to care for your kids
• during work hours.
• Enjoy retailer discounts, cultural and CSR activities, employee sport clubs, workshops,
• and more.

Financially secure:

• Competitive income, performance-based promotions, and a sense of purpose.
• 24 days holiday, loyalty days, and bank holidays (including weekdays for weekend bank holidays).

Culture Outro

We strive for a Culture in which we are empowered to excel together every day. This includes

acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank.

We welcome applications from all people and promote a positive, fair and inclusive work

environment.