Senior Network Support Engineer (Ref:Jpx4w)

Our client, an upcoming company in telecom & data services global market, with an exciting and invigorating workplace environment is expanding into new markets and introducing new solutions.

Objectives

Owning UK data centers, national MPLS network and many strong USPs, their portfolio includes Colocation, Cloud, Connectivity and Unified Communication solutions. As a result of this continued year-on-year growth the Network Team is expanding and is looking to recruit a Senior Network Support Engineer. This vacancy offers the right candidate the opportunity to learn and develop their networking skills in a cutting-edge service provider environment with access to many technologies and products. Joining a team of Cisco, Juniper & Fortinet certified experts, you will have the opportunity to develop new skills.

What you would do & responsibilities

• Working within the Network Team based in Derby, Wakefield or Iasi offices.
• Primary point of escalation for support engineers.
• Mentoring and training support engineers, and service desk engineers.
• Management of P1 & P2 support tickets.
• Management of vendor TAC cases.
• Monitoring of SLAs & ensuring tickets are actioned and updated.
• Liaising with other engineers, teams and service desk on support issues.
• Management of customer escalations.
• Supporting customers networks - Ethernet LANs & WANs, routers, switches, firewalls.
• This will be a multidiscipline role requiring hands-on technical & fault management, capabilities.
• Opportunity to take part in an On Call rotation (1 week in 4).
• You may be required to attend customer sites and visit remote sites; therefore, a full UK driving license is essential.

Qualification/Certification requirements

To carry out the role effectively it is important to demonstrate, have and maintain the following attributes:

• Excellent communication skills, both written and verbal.
• Confidence to work and communicate across a variety of audiences in a professional manner.
• Excellent time management skills and an ability to prioritize and multi-task.
• People management capabilities.
• Being able to work as part of a team.
• Relevant technical competence.
• Analytical and customer focused.
• Proven track record of providing third/fourth line network support.
• Experience of supporting Cisco/Juniper/Fortinet networks.
• Experience of supporting LAN, WAN, WLAN, Security products and infrastructures.
• Excellent written and verbal communication skills.
• Have a can-do attitude, be pro-active, enthusiastic and be able to pick up and learn new technologies in a fast-moving dynamically changing environment.

Desirable:

• Cisco CCNP, Juniper JNCIS/JNCIP, Fortinet NSE4/5/6.
• The ability to support or knowledge of Fortinet Fortigate Firewalls, service provider networks.
• (MPLS/OTV/VPLS) and data centre networks (Cisco Nexus) would be advantageous.

What our client is offering

• Meal Vouchers
• Christmas and Easter Bonus
• Anniversary bonus
• Birthday bonus
• birthday day off
• 22 days off
• Additional day off for each year in the company, up to 30 days off
• Negotiable days off
• Min 1 trip to UK per Year
• Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development.
• A flexible working environment.
• A competitive remuneration and attractive benefits.
• Opportunity to work with Top Clients on important projects;
• Continuous learning and improvement activities;
• Dynamic, international working environment.

Equal Opportunity Employer

RSight® is an equal opportunity employer and is committed to diversity in the workplace. We encourage all qualified individuals, including those with diverse backgrounds and those with disabilities, to apply.

Application Instructions

Please submit your resume (mandatory) outlining your qualifications and interest in the position. Only candidates selected for interviews will be contacted.