.NET Application Support Engineer

Role : .NET application support engineer

Language: English and Polish fluency

Working mode: Remote within Poland

24x7 on call support for Major Incidents on need basis

Years of experience: 4+

Mandatory skills: Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)

Desired skills: Good Communication, Client and End User handling skills

• Communicate effectively in both Polish and English with business users
• Gain quick knowledge transfer of current applications and processes from the existing team
• Provide L1 and L2 support for incidents, service requests, and minor enhancements
• Perform Root Cause Analysis (RCA) for technical issues and deliver effective resolutions
• Manage customer expectations and provide timely updates on reported issues
• Collaborate with internal teams and third-party vendors for issue resolution and upgrades
• Maintain and troubleshoot CI/CD pipelines and automated deployment tools
• Identify and report process or operational improvement opportunities
• Support testing by creating relevant test data and executing test cases when required