Human Resources Operations Coordinator

An exciting opportunity is available for an experienced HR Operations Coordinator to join a well-established HR Shared Services team, based in Dubai. The successful candidate will join a customer-centric team that provides HR transactional support to the Middle East and Asia business operations and will work collaboratively with HR Business Partner teams.

The EMEAA HR Shared Services model centralizes employee lifecycle transactional processing, leveraged through implementation, adoption, and embedding of new and emerging technologies and workflow transformation, to deliver a dynamic and high-quality HR service provision.

Duties and responsibilities:

• Maintain core HR System (Dynamics 365) to ensure the timely and accurate processing of MEAA employee data including joiners, changes to role, leavers, changes to personal information, holidays and absences
• Respond to and action all MEAA HR transactional queries within agreed SLA timelines, escalating to relevant HR colleagues and line managers where appropriate
• Prepare MEAA employment contracts, offer letters, variation letters and other employee lifecycle documentation
• Manage new starters and onboarding, collating new starter paperwork, and references
• Processing both variable and fixed compensation change requests
• Work collaboratively with Payroll team and support the HR Business Partners
• Support wider EMEAA HR Shared Services function with key project deliverables impacting HR Shared Services function

Skills and Qualifications:

• Exemplary customer service skills – essential
• Flexibility and adaptability in a changing work environment
• Proficient in MS Office (Word/Excel/Outlook) and its’ use for reporting purposes
• Must have strong communication (oral and written) and interpersonal skills
• Ability to manage and prioritise workload and have thorough attention to detail
• Desire to learn and drive continuous improvement
• Ability to exercise and maintain a high degree of confidentiality and professionalism
• Ability to multi-task and prioritise/handle competing priorities in a fast paced, dynamically changing environment
• Experience working in HR Administration (essential), including accurate processing of employee data and employee lifecycle transactional activities
• Knowledge of Human Resources and Employment Law (desirable)
• Comfortable in a growth culture with resilience and curiosity to adapt and grow