Technical Support Engineer

Job Responsibilities:

1. Responsible for the installation, commissioning, or providing guidance for products in the designated region, organizing technical training, maintenance, and upgrade work (including inverters, data collectors, and management systems).
2. Handle and resolve on-site service issues for inverters and management systems in a timely manner.
3. Coordinate the application and recovery of spare parts.
4. Develop technical solutions for photovoltaic inverters and other products; draft and review technical agreements, provide project technical documentation, and draft and review technical tenders.
5. Understand customer needs, identify pain points related to products, and develop targeted strategies and solutions to meet customer demands; collect and study medium- and long-term customer requirements for photovoltaic inverters, provide input for product planning and development, and participate in the product development and iteration review process for inverters.
6. Responsible for market engagement for photovoltaic inverter products, collecting and analyzing market intelligence, and providing technical support and answering queries for customers' market demands.

Job Requirements

1. :Bachelor's degree or above, with 3+ years of experience in digital energy solutions or technical support; experience in product development is a plus
2. .Proficient in Portuguese and English, with the ability to use these languages in a work environment
3. .Strong interpersonal and communication skills, with the ability to actively listen to customer feedback and promptly meet customer requirements
4. .Ability to work in a cross-cultural environment