Senior Business Analyst/Scrum Master

Senior Business Analyst

Location: Charlotte, NC

Duration: 24 Months

W2 ONLY, No C2C

Position Overview

We are seeking two detail-oriented and proactive Product Coordinator / Business Analysts to join our team. This role is critical in ensuring the seamless coordination of tasks and initiatives, with a strong emphasis on ensuring meetings are well-prepared, creating comprehensive meeting minutes, deriving actionable tasks, and maintaining clear reporting structures. The ideal candidate will thrive in a fast-paced environment and demonstrate exceptional organizational skills.

Key Responsibilities

JIRA (Critical Responsibility)

• Understanding the Jira process as outlined for the team, including best practices, capturing key reporting and query field values
• Tracking Status in Jira for Features, Stories, Tasks an Issues using manual queries and reports

Documentation / Business Requirements Writing (Critical Responsibility)

• Participating in key requirement discussions to understand the and note down Key decision, Action Items, Key Requirements and make notes during the meeting
• Converting Meeting Notes into relevant requirement documentation working closely with Product Manager/Lead
• Taking Initiative to Follow up with specific team on Open items, using chat, or setting up specific topic calls to get them to closure
• Creating simple flowcharts based on the discussion around Ops Process or System processing requirements

Meeting Agenda Management

• Collaborate with Product Leads and Subject Matter Experts to create detailed meeting agendas to ensure all critical topics are addressed
• Facilitate agendas during calls, ensuring discussions remain on track and objectives are met
• Work ahead of meetings to collaborate with resources, ensuring they provide updates and relevant materials prior to scheduled calls

Meeting Minutes

• Accurately transcribe detailed meeting minutes, capturing key discussions, decisions, and action items with precision
• Ensure minutes are documented and distributed promptly, serving as a single source of truth for meeting outcomes
• Please note: Unfortunately transcribing from recordings is not possible

Task Follow-Up

• Actively follow up with task owners to ensure timely progress and completion of assigned tasks
• Identify and escalate blockers to appropriate stakeholders

Reporting

• Maintain detailed PowerPoint and Excel reports on task progress, initiative status, and key milestones for both task-level and initiative-level tracking

Knowledge Base Management

• Maintain a centralized repository of questions, decisions, and recurring topics for easy reference and continuity
• Regularly update and curate the knowledge base to ensure relevance and accuracy

Strong MS Office (higher than intermediate expertise in Excel, Word, and PowerPoint)

Qualifications

Essential Skills:

• Proven ability to facilitate meetings and create comprehensive and detailed meeting minutes
• Proficiency in PowerPoint, and inherent attention to detail. for maintaining clear and professional presentation materials
• Strong task management and organizational skills
• Excellent follow-up capabilities to ensure task owners meet deadlines
• Proficiency in reporting
• Effective communication and interpersonal skills to liaise with stakeholders at all levels

Preferred Experience:

• Experience in project management, coordination or similar roles is beneficial but not required
• Familiarity with tools like JIRA, Confluence, or SharePoint is a plus
• Prior experience in a financial services environment is advantageous but not mandatory

Years of Experience:

• Not a determining factor; demonstrated capability in the above areas is the key criterion