Product Manager Checked Baggage

Job Description

• Take the opportunity to supports the strategy and roadmap for the Checked Baggage and Ancillary team
• Together we’ll go the extra mile and deliver on ambitious goals
• Permanent role based at Mascot Head Office
  
  

The Product Manager, Checked Baggage and Policy supports the strategy and roadmap for the Checked Baggage and Ancillary team. This critical role is responsible for driving product development, innovation, and performance, ensuring the delivery of a seamless and exceptional customer experience while meeting commercial objectives. The role leads the Qantas Baggage Policy and works closely with broad stakeholders to review and maintain the Policy.

The Product Manager analyses market trends, identifies opportunities for innovation, and leads strategic initiatives to enhance the end-to-end baggage journey. With a strong commercial focus, the role manages supplier partnerships, leads contract negotiations, and oversees budget and resource allocation for the checked baggage experience. Customer insights and human-centred design principles underpin product enhancements to ensure relevance and satisfaction. The position collaborates closely with internal stakeholders and senior leaders across the Qantas Group on product strategy, customer service design, and commercial decision-making.

You Will

• Have 10+ years of experience in product management, supplier/ partner management
• Lead the development and execution of product strategies using customer insights, market research, and commercial analysis.
• Apply strategic thinking to shape and manage a clear product roadmap aligned to customer needs and business goals.
• Use human-centred design, Jobs to be Done, and Business Model Canvas methodologies to define and improve the customer experience.
• Collaborate effectively with internal and external stakeholders to gather business requirements and drive prioritised outcomes.
• Apply strong problem-solving and analytical thinking to inform product decisions and optimise performance.
• Ensure product delivery is compliant with company and group policies, particularly within an airline operational context.
• Present insights and recommendations to senior leaders using clear and compelling communication.
• Bring a strong commercial mindset with the ability to identify opportunities that enhance both customer value and business fundamentals.
  
  

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

• We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.
• We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.
• We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.
• We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.
  
  

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

Be a part of something special and play your part in the Qantas story – get in touch today.

Applications close: Thursday 1st May

Please note: applications will only be considered for candidates who have the right to work in Australia / New Zealand without restriction or sponsorship.