Senior Producer

About The Hiring Team

Level Infinite is Tencent’s global gaming brand. It is a global game publisher offering a comprehensive network of services for games, development teams, and studios around the world.

We are dedicated to delivering engaging and original gaming experiences to a worldwide audience, whenever and wherever they choose to play while building a community that fosters inclusivity, connection, and accessibility. Level Infinite also provides a wide range of services and resources to our network of developers and partner studios around the world to help them unlock the true potential of their games.

What The Role Entails

We are seeking a highly skilled and experienced Senior Producer to join the STC team. This role will play a critical part in shaping the user experience of our games by working closely with invested studios, their assigned partner teams in Shenzhen, and IEGG support functions, such as Checkpoint (Tencent’s UX lab testing department) and other UX lab vendors.

The ideal candidate will have a deep understanding of UX research methodologies, a passion for gaming, and the ability to collaborate across cultures and time zones to deliver actionable insights that drive player satisfaction and business growth.

Key Responsibilities

UX Research Leadership:

• Design and execute comprehensive UX research studies to evaluate player behavior, preferences, and pain points across multiple game titles.
• Collaborate with invested studios to identify research needs and provide strategic guidance on UX improvements.
• Work closely with Checkpoint (IEGG’s UX lab testing department), and other UX lab vendors, to leverage their resources and expertise in conducting lab-based and remote user testing.
  
  

Cross-Functional Collaboration:

• Partner with assigned expert teams in Shenzhen to align research objectives with business goals and ensure seamless communication between Tencent HQ and invested studios.
• Collaborate with game designers, product managers, and developers to translate research findings into actionable design recommendations.
  
  

Global Perspective:

• Conduct research that accounts for cultural differences and regional player preferences, ensuring games resonate with diverse audiences.
• Support the localization of games by providing insights into how UX can be optimized for different markets.
  
  

Innovation and Best Practices:

• Stay up-to-date with industry trends and emerging technologies in UX research and gaming.
• Advocate for the adoption of best practices and innovative research methods within STC and across partnered studios.
  
  

Mentorship and Team Development:

• Mentor junior researchers and contribute to the growth of the UX research function within STC as a whole.
• Foster a culture of collaboration, learning, and excellence within the team.
  
  

Qualifications

Who We Look For

Education and Experience:

• Bachelor’s or Master’s degree in Human-Computer Interaction (HCI), Psychology, Cognitive Science, or a related field.
• 10+ years of experience in UX research, preferably within the gaming or interactive entertainment industry.
• Proven track record of conducting research for AAA or live-service games is a strong plus.
  
  

Technical Skills:

• Proficiency in qualitative and quantitative research methods, including usability testing, surveys, interviews, and analytics.
• Experience with UX research tools and platforms.
• Familiarity with game development processes and tools (e.g., Unity, Unreal Engine) is a plus.
  
  

Soft Skills:

• Excellent communication and presentation skills, with the ability to convey complex research findings to diverse stakeholders.
• Strong cross-cultural collaboration skills, with experience working in global or distributed teams.
• Proactive, self-motivated, and able to manage multiple projects simultaneously.
  
  

Language Proficiency:

• Fluency in English is required.
  
  

Equal Employment Opportunity at Tencent

As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.