Network Engineer

Job title: Network Engineer

Location: Brussels, Belgium (Hybrid)

Duration: 05/05/2025 - 30/04/2026

Languages: Dutch

JOB DESCRIPTION:

Client is seeking a Network & Telephony Systems Coordinator responsible for coordinating, monitoring, and evaluating the operation of LAN/WAN networks and telephony systems. This role involves managing communication with external ICT suppliers and ensuring a high-quality, customer-oriented service.

The candidate will play a key role in optimizing telecommunications infrastructure, ensuring effective collaboration between internal teams and external service providers.

Key Responsibilities

1. Network & Telephony Systems Management

• Oversee the proper functioning and expansion of the LAN/WAN network and telephony systems.
• Generate reports on call center system usage by Client’s customers for customer services.
• Provide reports on telephony system usage to higher management.
• Manage the creation and administration of call center and telephony messages.

2. External ICT Supplier Coordination

• Monitor and manage contracts related to telephony and network services, ensuring conflict resolution.
• Conduct service meetings with external suppliers regarding network (LAN/WAN), telephony, and call center operations.
• Participate in operational meetings with ICT employees from infrastructure & operations departments.
• Organize consultations with telephone managers, customer service managers, and IT SPOCs.
• Review and approve supplier invoices.

3. System Documentation & Change Management

• Monitor and update system documentation, ensuring quality assurance.
• Document changes according to change management processes.
• Track external documentation to ensure compliance with standards.
• Maintain records of incident management and problem resolution.
• Prepare user manuals and instructional materials, providing necessary training on applications.

4. Configuration Management Database (CMDB) Maintenance

• Maintain CBs (Configuration Baselines) and associated documentation.
• Assist in evaluating the impact of changes for requesters and administrators.

5. Project Management for Infrastructure Sub-Projects

• Actively participate in infrastructure-related projects, ensuring technical accuracy.
• Analyze interactions between different systems at a high level to optimize integrations.

Technical Expertise

• Strong knowledge of LAN/WAN networks and telephony systems.
• Experience in system documentation, quality assurance, and incident management.
• Understanding of CMDB processes and infrastructure change management.

Soft Skills & Competencies

• Excellent communication & analytical skills.
• Ability to coordinate across multiple teams and stakeholders.
• Structured, detail-oriented, and customer-focused approach.
• Proactive problem solver with a strong independent work ethic.