UX designer

Job Description

Location for this position is flexible, we are accepting candidates who are able to work Hybrid in either our Osterley or Livingston Office.

We believe in better. And we make it happen.

Better content. Better products. And better careers.

Working in Tech, Product or Data at Sky is about building the next and the new.

From broadband to broadcast, streaming to mobile, SkyQ to Sky Glass, we never stand still. We optimise and innovate.

We turn big ideas into the products, content and services millions of people love.

And we do it all right here at Sky.

What You'll Do

• Demonstrate an ability to come up with innovative ideas, solve problems creatively and shape these into logical, coherent solutions that centre around our user’ needs.
• Execute UX Design work that adheres to standard methodology UCD standards across Sky’s product portfolio.
• Establish and promote UX design guidelines, best practices and standards
• Help to maintain an efficient design delivery process, through regular clear communication with delivery teams and consistently delivering to schedule.
• Collaborate with multiple Solution Design and Development teams in order to create new experiences and evolve patterns
• Work closely with the Design team to ensure visibility and provide input into group design critiques
• Work with a team of UI Designers to ensure any UX design changes help to compliment the overall user experience and journey
  
  

What You'll Bring

• Extensive experience with a specific focus on UX Design.
• Able to work from a high-level architectural level right down to detailed interactions
• Excellent communication and interpersonal skills in order to convey complex design concepts clearly to different delivery skill sets within the organisation.
• Proven experience of UCD design principles and methodologies, with an ability to create user journeys, user flows, sitemaps, wireframes and interactive prototypes.
• Experience conducting usability testing; demonstrating an ability to plan, conduct and analyse your own studies.
• Proficient understanding of the latest tools and applications such as Figma, Sketch or other prototyping tools.
• Experience of running discovery & design workshops, helping drive alignment and innovation through experiences we deliver.
  
  

The Rewards

There's one thing people can't stop talking about when it comes to : the perks. Here’s a taster:

• Sky Q, for the TV you love all in one place
• The magic of Sky Glass at an exclusive rate
• A generous pension package
• Private healthcare
• Discounted mobile and broadband
• A wide range of Sky VIP rewards and experiences
  
  

Team Overview

The Customer Experience Centre of Excellence provides CX Strategy, UX & UI design expertise, as well as CX performance and governance across multiple product roadmaps for the UK & Ireland. From how customers join Sky and engage with us, through to the launch of brand-new residential services – making sure how we show up for our customers is at the centre of what we deliver for them.

As a team, we’re committed to creating simply better customer experiences, in partnership with talented colleagues from across our organisation. If you’re looking for the opportunity to drive change and deliver outstanding work through others, we want to hear from you.

Inclusion & How You'll Work

We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all, and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can.

We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.

Your Office Space

Livingston Watermark House: Our lively campus is a free shuttle bus away from Livingston North train station and the town centre. Plus there’s onsite parking available for cars, motorbikes and bicycles. You’ll be well fed at our subsidised canteen, and you can keep in shape at our onsite gym – or play a game of pool or table tennis.

We'd love to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next.

But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better, we’ll back you all the way.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.