Technical Support Engineer - UX

Technical Support Engineer - UX

• Duration: 11 months
• Salary: €40,000 - €48,000 / annum pro rata doe
• Location: Hybrid - Dublin office

Are you passionate about solving complex technical issues and providing exceptional customer support? Join a global team where you'll play a crucial role in troubleshooting and resolving technical cases for customers utilizing a cutting-edge digital workflow platform.

This is an exciting opportunity for a Technical Support Engineer - UX to work in a collaborative, fast-paced environment. If you have strong problem-solving skills, expertise in UI development, and experience with debugging Java and JavaScript, we want to hear from you!

Key Responsibilities:

• Provide technical support and guidance to customers, troubleshooting issues related to UI development, platform functionalities, and application performance.
• Analyze and resolve customer cases via web, chat, email, case updates, and direct telephone support.
• Utilize browser developer tools to diagnose and resolve issues efficiently.
• Collaborate with cross-functional teams to ensure timely resolution of customer cases.
• Identify opportunities for process and product improvements based on customer feedback and technical investigations.

Required Skills & Experience:

• UI development or support experience.
• Proficiency in two or more of the following: CSS, AJAX, ReactJS, GraphQL, AngularJS, Mobile application development.
• Strong debugging skills in Java and JavaScript (writing JavaScript is a plus).
• Experience troubleshooting cloud/web applications.
• Knowledge of relational databases (e.g., MySQL, Oracle) and scripting languages such as JavaScript, Python, Perl, Unix Shell, Windows Shell.
• Experience using Linux/Unix or Microsoft Server environments.
• Strong written and verbal communication skills with the ability to explain technical issues clearly.
• Ability to work efficiently in a team-oriented, collaborative environment.
• Customer-first mindset with a commitment to delivering high-quality service.

Preferred Qualifications:

• Experience supporting SaaS platforms.
• Familiarity with ServiceNow development and performance troubleshooting.
• Experience with Eclipse, Splunk, Xcode, Android Studio, SauceLabs.
• Bachelor's degree in Computer Science or related field (or equivalent experience).

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