Program Director (Madrid, Spain)

Our Company

Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!

The Opportunity

From the moment you wake up until you go to bed, consider the media you consume, the ads you see, the apps you use, the websites you browse, and the online shopping you do throughout the day. Every single one of those interactions is likely powered by an Adobe product.

We have an exciting opportunity for a Program Director to join our Professional Services Team in Madrid. As a key leader in Adobe’s Professional Services organization, you will drive the successful delivery of client projects, ensuring that they achieve their business goals using Adobe solutions. You will collaborate closely with clients, stakeholders, and cross-functional teams to manage resources, timelines, and budgets while maintaining outstanding client satisfaction.

If you’re ready to deliver impactful results for Adobe’s clients in the Iberia Region, we’d love to hear from you.

What You’ll Do

• Program Leadership & Strategic Value Creation
• Establish and maintain C-level relationships throughout project cycles to understand customer business objectives and key performance indicators.
• Act as the primary point of contact for Professional Services engagements, ensuring alignment with teams such as Technical Support, Technical Account Management, and Customer Success.
• Ensure a seamless transition from pre-sales to post-sales execution, translating customer requirements into actionable project plans.
• Develop and deliver CxO-ready presentations, including return on investment (ROI) and total cost of ownership (TCO) analyses, to drive value realization discussions.
• Assess customers’ current (“as-is”) and future (“to-be”) business processes, identifying and prioritizing key use cases and value drivers.
• Program & Project Management
• Resource Management: Work closely with cross-functional teams, including consultants, engineers, and partners, to allocate resources effectively and optimize project outcomes.
• Team Leadership: Mentor and guide delivery teams to uphold Adobe’s commitment to quality and innovation in customer success.
• Risk Management: Identify potential risks early and implement mitigation strategies to ensure project continuity and success.
• Process Improvement: Advocate for and implement best practices in delivery methodologies (e.g., Agile, Scrum) to enhance service quality and efficiency.
• Financial Management: Monitor and manage project budgets, ensuring profitability and alignment with business objectives.
  
  

What You’ll Need To Succeed

• Experience: 10+ years of proven experience in delivering complex, transformational projects/programs.
• Industry Knowledge: Strong expertise in Customer Experience Management (CXM), including Digital Marketing, CRM, and related technologies.
• Regional Expertise: Deep understanding of the Iberian market, including business culture and operational nuances in Spain and Portugal.
• Leadership Skills: Demonstrated ability to lead cross-functional and distributed teams, fostering collaboration and accountability.
• Problem-Solving: Strong analytical skills with a track record of resolving complex project challenges.
• Communication: Exceptional verbal and written communication skills in English and Spanish (Portuguese is a plus).
• Technical Proficiency: Experience with project management tools such as Jira, Trello, and MS Project, along with expertise in Agile delivery frameworks.
  
  

This position is based in Madrid, Spain.

If you’re passionate about driving digital transformation and delivering exceptional client experiences, we encourage you to apply!

As our many awards will tell you, at Adobe you’ll be immersed in an exceptional work environment that is recognized around the world. You’ll be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog, https://blog.adobe.com/en/topics/adobe-life and explore the fantastic benefits we offer at Rewards.adobe.com.

Adobe is an equal opportunity employer. We hire talented individuals, regardless of gender, race or colour, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. We know that when our employees feel appreciated and included, they can be more creative, innovative and successful. This is what it means to be Adobe For All.

We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours.

Adobe is proud to be an Equal Employment Opportunity and affirmative action employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected] or call (408) 536-3015.

Adobe values a free and open marketplace for all employees and has policies in place to ensure that we do not enter into illegal agreements with other companies to not recruit or hire each other’s employees.