Network Support Engineer

Your Impact:

• Domain Expertise: Lead validation for customer design, platforms, software, and MoP for upgrades/downgrades.
• Test Development: Define test requirements and cases with customers.
• Lab Setup: Emulate customer networks in labs using traffic generators.
• Automation & Testing: Develop automated tests with ROBOT framework, perform tests, and report findings.
• Issue Resolution: Collaborate on troubleshooting and issue resolution.
• Standards Compliance: Ensure SVS standards and enhance automation in deliveries.
• Business Development: Drive discussions on opportunities and renewals for SVS growth.

Minimum qualifications:

• Certification: Minimum CCNP-level knowledge, preferably in Enterprise.
• Technical Expertise: Deep knowledge of at least one technology area such as SDA, SD-WAN, or Routing & Switching (R&S); experience with DC, ACI, or SP is a plus.
• Consultancy Skills: Strong customer consultancy skills with experience in effective communication and stakeholder interactions.

Preferred qualifications:

• Certification: CCIE certification highly desired, with a preference for CCIE Enterprise.
• Network Experience: Experience in building and deploying networks.
• Testing & Tools: Experience in network testing/validation and traffic generator tools (e.g., Ixia or Spirent).
• Scripting & Automation: Strong scripting skills in Robot/Python or other languages; knowledge of Ansible/Terraform is a plus.
• Project Methodologies: Familiarity with both waterfall and Agile project delivery methodologies.
• Project Management: Project management skills are advantageous.