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About The Company
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.
This opportunity would be with Tools for Humanity.
About The Role
World is a network of real humans, built on privacy-preserving proof-of-human technology, and powered by a globally inclusive financial network that enables the free flow of digital assets for all. It is built to connect, empower, and be owned by everyone.
This opportunity would be with Tools for Humanity.
About The Role
- Investigate, troubleshoot and resolve customer issues across multiple channels, including ticketing and social media.
- Communicate effectively and empathetically with internal and external stakeholders.
- Be the escalation point for complex user issues and work with product and engineering teams to resolve bugs and incidents.
- Collaborate with our BPO partners to resolve support incidents, escalations and ensure their work meets quality standards.
- Proactively drive impactful changes across workflows, policies, and tools by partnering with external support teams and cross-departmental teams.
- Spanish and English proficiency is required
- 5+ years of relevant support analyst experience for a technology company, start up, blockchain, crypto or similar industry
- Excellent written and verbal communication skills
- Experience working with Zendesk, Salesforce or another similar CRM platforms
- Organizational skills and the ability to track multiple projects
- Basic Excel/Sheets skills required
- The ability to wear multiple hats and work in a fast paced and changing environment
- Ability to work 5 days a week in the office
- Weekend availability required, along with flexibility to accommodate changing shift schedules
- Flexibility to travel up to 15% of the time
Key Skills
Ranked by relevance
blockchain
salesforce
crm
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- Posted
- Apr 27, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Buenos Aires
- Company
- World
Industries
Technology
Information
Internet
Categories
Other
Related Jobs
3 roles aligned with this opportunity
View Job Details
Related
Staff Software Engineer
2026-05-27
Full-time
Not Applicable
Switzerland
Technology
Engineering
View Job Details
Related
Software Developer Front End
2026-05-27
Full-time
Not Applicable
Argentina
Technology
Engineering
View Job Details
Related
Data Scientist
2026-05-27
Full-time
Not Applicable
Argentina
Technology
Engineering