Lead ServiceNow Developer

For our Client, we are seeking a talented and driven Lead ServiceNow Developer to contribute to the implementation of platform solutions centered around Configuration Management Database (CMDB) and associated functionalities.

In this role, you will play a key part in the design, configuration, and integration of CMDB, aligned with the Common Service Data Model (CSDM) and enhanced by Discovery, Service Mapping, and integrations with cloud and on-premises systems.

This technical position demands substantial expertise in CI lifecycle automation, Discovery patterns, service modeling, and data ingestion from diverse infrastructure sources.

Responsibilities

Design a scalable, service-aware CMDB adhering to CSDM standards
Configure and optimize ServiceNow Discovery and Service Mapping to achieve accurate CI data and relationships
Develop class models, transform maps, reconciliation rules, and lifecycle processes for CI automation
Plan and support integrations with cloud platforms including AWS and Azure, as well as on-prem systems like SCCM, Active Directory, and vCenter
Ensure CMDB data quality using CMDB Health frameworks, normalization rules, and duplicate detection tools
Diagnose issues related to Discovery jobs, data inconsistencies, and integration errors
Provide structured documentation for CMDB designs, Discovery configurations, and integration setups
Leverage scripting and Flow Designer to streamline workflows while keeping up-to-date with platform enhancements

Requirements

Background in ServiceNow CMDB, Discovery, and Service Mapping
Familiarity with Common Service Data Model (CSDM) and CI class structures
Understanding of integrations with cloud systems (AWS, Azure) and on-prem systems (SCCM, Active Directory, virtualization technologies)
Proficiency in JavaScript, REST/SOAP APIs, and MID Server installation and maintenance
Knowledge of IT infrastructure including servers, networks, virtualization, and cloud environments
Competency in addressing technical challenges within complex IT systems
Effective communication skills in English, with the ability to collaborate across dispersed teams
ServiceNow certifications such as CMDB, Discovery, or App Developer are advantageous

Nice to have

Proficiency in managing complex CMDB hierarchies with large-scale data
Background in advanced scripting techniques for ServiceNow automation
Familiarity with best practices for CI lifecycles and asset tracking

We offer

International projects with top brands
Work with global teams of highly skilled, diverse peers
Healthcare benefits
Employee financial programs
Paid time off and sick leave
Upskilling, reskilling and certification courses
Unlimited access to the LinkedIn Learning library and 22,000+ courses
Global career opportunities
Volunteer and community involvement opportunities
EPAM Employee Groups
Award-winning culture recognized by Glassdoor, Newsweek and LinkedIn

Lead ServiceNow Developer

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