Product Operations Associate

Product Operations Associate

About PhonePe Group:

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

About Pincode:

Pincode is India’s first-of-its-kind local commerce app, revolutionising how local retailers connect with customers. It is built with the vision of empowering neighborhood stores, kiranas, and supermarkets. Pincode bridges the gap between traditional retail and modern e-commerce while preserving the charm of trusted, personalized service.

Overview:

As a Product Operations Manager, you will be the critical link between our product, business, merchant success, and engineering teams. You’ll play a pivotal role in scaling our ERP and app experience across thousands of merchants and customers, ensuring smooth product launches, streamlining feedback loops, and driving continuous improvement.

Role:

This role is individual in nature and the candidate should be able to solve technical queries/problems.

Process Checks & Execution:

• Manage workflows for catalog, order management, and debugging issues related to App or POS.
• Work closely with merchants, support, tech and product teams to troubleshoot issues and unblock operational challenges.
• New feature launch testing and product developments.

Feedback Loops & Insights:

• Gather product feedback from merchants, ops teams, and customers; prioritize and synthesize it for the product team.
• Use metrics and qualitative feedback to recommend improvements in product usability and performance.

Cross-Functional Alignment:

• Be the bridge between product, engineering, ops, and merchant-facing teams.
• Ensure consistent documentation, rollout communication, and alignment across functions.

Tooling & Automation:

• Identify manual workflows and work with tech/ops to automate them via tools, dashboards, or process enhancements.

Duties and Responsibilities:

• Solving Internal Stakeholders Issues/Training the team.
• Solving Clients Requirements/Identifying feature requirements.
• Working with the Product, Tech and Ops team in getting new developments executed.
• Strong analytical skills with comfort in using data tools (e.g., Excel, SQL, Google Sheets).
• Excellent communication, program management, and stakeholder management skills.
• Comfortable navigating ambiguity, moving fast, and iterating in real-time.

Eligibility Criteria:

Minimum 1-2 years of relevant work experience.

Candidates with Analytical background would be preferred.