When we were founded as a Turkcell group company in 1999, our goal was always to provide a unique customer experience.

Over the years, our goal has never changed and today, with the same focus and increasing enthusiasm, we continue to improve the customer experience of companies with more than 16 thousand employees in 15 locations.

In addition to our deep-rooted experience in the telecom sector, we serve in the finance, insurance, e-commerce, retail, transportation, FMCG, aviation, automotive, technology, energy and public sectors.

In order to achieve a unique customer experience, we have strengthened our call services, which are a traditional channel under our Main Services, by adding Digital, Technological and Consultancy Services.

We use our digital services such as RPA (Robotic Process Automation), Digital Help Desk, Social Sniffer, Speech Analytics, Bulut Santral, Chat & Chat Bot to provide a faster, cost-saving and easily accessible customer experience.

Since customer experience is an end-to-end process, we offer consultancy services such as Experience Design, Quality & Research Management and the design phase of this experience from an analytical perspective.

Our call services, which are among our main services, are not only provided through voice channel, but also supported by video calls and Interactive Voice Response systems (IVR) to provide our customers with a unique experience.

‘’Turkcell İletişim Hizmetleri A.Ş. ve Grup Şirketleri, kişisel verilerinizin hukuka uygun olarak toplanması, saklanması, paylaşılmasını sağlamak ve gizliliğini korumak amacıyla mümkün olan en üst seviyede güvenlik tedbirleri almaktadır. İletmiş olduğunuz özgeçmişiniz doğrultusunda, kişisel verileriniz veri sorumlusu olarak Turkcell ve Grup Şirketleri tarafından toplanarak işlenebilecektir. Kişisel verilerinize ilişkin detaylı bilgi almak, Kanun’un 11. maddesinde düzenlenen haklarınızı kullanmak ve başvuru yöntemlerini öğrenmek için Turkcell Çalışan Adayı Aydınlatma Metni'ni ‘’https://globalbilgi.com.tr/wpcontent/uploads/2023/12/TURKCELL_Calisan_Adayi_Aydinlatma_Metni.pdf’’ internet adresimizden inceleyebilirsiniz.”

Job Description:

• Collaborate with the team to define functional and other requirements for incoming requests.
• Decide on and select tools and methodologies for project execution.
• Create conceptual and functional designs, and identify integration needs.
• Define relationships between responsible functions and other systems; intervene and guide teams when necessary.
• Take responsibility for the security, standards compliance, and quality of code developed within the team; train and guide team members for necessary corrections.
• Anticipate the impacts of changes, features, and functionalities on overall system integrity.
• Develop designed solutions, perform unit tests, and support the operations team.
• Continuously improve system performance, efficiency, and reliability through various enhancement activities.

Qualifications:

• Bachelor's degree in Computer Engineering, Software Engineering, or related field.
• Over 4 years of experience configuring, scripting, and maintaining open-source IP telephony products such as OpenSIPS, FreeSwitch, Kamailio, Asterisk, FreePBX, gateways, phones, or SBCs.
• Strong experience with telephony and network protocols including SIP, SDP, RTP, SRTP, TCP, TLS, SCTP, H.323, SNMP, SMTP, LDAP.
• Proficiency in .NET technologies.
• Project experience with Java, specifically with Spring and Spring Boot frameworks.
• Experience with software development tools like GIT, Eclipse, Visual Studio Code, JIRA, Confluence, Bitbucket, Gitlab, SonarQube.
• Familiarity with technologies such as Apache, Kafka, Redis, RabbitMQ, Memcached.
• Experience with modern JavaScript frameworks and technologies including Angular, ReactJS, TypeScript, Hibernate, Spring Boot, Maven.
• Hands-on experience in Linux/UNIX environments.
• Scripting skills in Bash and Python.
• Knowledge of securing, monitoring, and tuning systems for optimal performance.
• Familiarity with the Software Development Lifecycle (SDLC) and Agile methodologies.

What awaits you?

•Opportunity to work with “Ahenk”, which offers different working model alternatives! (Remote, Hybrid, From Office)

•Autonomous career opportunity with our #buradakariyervar application!

•Professional and personal training & development opportunities! (Leadership Development Programs, Focus Data-RPA-Agile-Innovation Certificate Programs)

•Education support with contracted universities and language schools!

•Individual & team coaching and mentoring programs!

•Appreciation and reward practices!

•First day of school/school report day leave for mothers!

•Online psychologist, health, dietician, veterinarian and herbal consultancy support!

•A pleasant, fit and happy working environment with social clubs!

•Special discounts and campaigns for employees!