Jr. Information Technology Desktop Support

JOB DESCRIPTION

Job Title: On-site and Desktop Support

Job Location & Type: Bar, Zug, Switzerland || 100% Onsite || 6 months to 1 year contract || 40 hr/week

Responsibilities:

• Provide on-site and remote technical support to users
• Resolution of hardware and software issues
• Configure, install and update operating systems, software, and applications on computers, mobile devices, and printers
• Monitor and respond to support calls, emails, and messages related to user problems and requests;
• Ensure compliance with agreed-upon deadlines for incident resolution and request as per SLA
• Perform onboarding for new users
• Asset management
• Contact with global support areas
• Provide support to users of the office, laboratory, and distribution center.

Requirements:

• Previous experience as an on-site and remote support analyst;
• Basic knowledge of English for communication with global groups;
• Proficiency in Service Now, SCCM, Auto Pilot, End Point, iPad, and iPhone (iOS in general)
• Strong problem-solving skills, multitasking ability, and attention to detail;
• Excellent communication skills and ability to work in a team;
• Knowledge of the ITIL methodology
• Technical support-related certifications will be a plus.

Important for this position:

• Soft skills include being proactive, empathy, education, and respect for users, as well as communication and working well in a team.
• Ready to think outside the box, give ideas and share suggestions