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TAT IT Technolgies

Senior Application Support - Techno-Functional

TAT IT Technolgies
Qatar · Full-time · Mid-Senior
We have an urgent requirement for Senior Application Support - Techno-Functional (Life & Medical Insurance, Oracle, Power BI)with Insurance domain for our client based in Qatar

 Provide Level 2/3 support for Life & Medical Insurance applications,---Must

Strong experience in Life & Medical Insurance applications.--Must

Proficiency in Oracle databases, SQL, PL/SQL.---Must

Hands-on experience with Power BI for analytics and reporting.---Must

Familiarity with API integrations, web services, and middleware technologies.---Must

ITIL certification or experience in an ITIL-driven support environment.—Good to have

Job Summary

We are seeking an experienced Senior Application Support - Techno-Functional professional with expertise in Life & Medical Insurance, Oracle databases, and analytics tools like Power BI. The ideal candidate will be responsible for ensuring the stability, performance, and continuous improvement of business applications by bridging technical and functional aspects.

Key Responsibilities

  • Application Support & Troubleshooting: Provide Level 2/3 support for Life & Medical Insurance applications, ensuring timely issue resolution and minimal downtime.
  • Techno-Functional Analysis: Act as a bridge between technical and business teams, understanding business needs and translating them into technical solutions.
  • Database Management: Work with Oracle databases, write SQL queries, and optimize performance for business applications.
  • Reporting & Analytics: Utilize Power BI to develop dashboards, generate reports, and provide insights for business decision-making.
  • Incident & Problem Management: Analyze recurring issues, implement long-term solutions, and enhance system reliability.
  • Enhancements & Customization: Assist in system enhancements, modifications, and new feature rollouts based on user requirements.
  • Integration & Data Analysis: Support data integration between various applications and ensure consistency across platforms.
  • Stakeholder Collaboration: Work closely with business users, developers, and infrastructure teams to drive application improvements.
  • Documentation & Training: Maintain detailed documentation of support processes, troubleshooting steps, and application functionalities; conduct training sessions for users.

Required Skills & Qualifications

  • Education: Bachelor’s/Master’s degree in Computer Science, IT, or a related field.
  • Technical Expertise:
    • Strong experience in Life & Medical Insurance applications.
    • Proficiency in Oracle databases, SQL, PL/SQL.
    • Hands-on experience with Power BI for analytics and reporting.
    • Familiarity with API integrations, web services, and middleware technologies.
    • Understanding of incident management tools like ServiceNow, JIRA, or Remedy.
  • Soft Skills:
    • Strong analytical and problem-solving skills.
    • Excellent communication and stakeholder management abilities.
    • Ability to work independently and in a team-oriented environment.
    • Attention to detail and a proactive approach to issue resolution.
Preferred Qualifications

  • Experience in ETL tools and data warehousing concepts.
  • Exposure to Cloud-based solutions (AWS, Azure, GCP).
  • Knowledge of BI tools like Tableau, QlikView (in addition to Power BI).
  • ITIL certification or experience in an ITIL-driven support environment.

Skills: insurance,application,incident management tools,power bi,support,life & medical insurance applications,oracle databases,pl/sql,techno functional,web services,sql,middleware technologies,api integrations

Key Skills

Ranked by relevance

oracle power bi sql itil data warehousing data analysis tableau cloud jira aws etl
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Posted
Apr 29, 2025
Type
Full-time
Level
Mid-Senior
Location
Doha
Company
TAT IT Technolgies

Industries

Technology Information Internet

Categories

Information Technology

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