Product Support Specialist

Tepsivo is a young, ambitious company on a mission to modernize the world of pharma and pharmacovigilance (PV). Since our inception in 2020, we’ve become the world’s first fully digital global provider of PV services, using a genuine end-to-end PV system powered by our in-house developed tools.

We are looking for a Product Support Specialist to join our development team. At Tepsivo, you will be developing products that revolutionize the PV services industry—an industry currently dominated by outdated tools, low value-added activities, and manual, labor-intensive processes.

It’s high time for a change, and that’s what we’re here to do. Are you?

As a Product Support Specialist, you will

• Drive the customer experience by supporting users of our products.
• Gain insights into customer needs and contribute ideas for product development.
• Test products from an end-user perspective to support development.
• Implement customer reports and workflows in close collaboration with account managers and the development team.
• Develop and run efficient internal and external support processes, tools, and integrations.

We expect you to

• Be able to grasp and resolve technical problems as the first tier of support, and report to and collaborate with the development team to fix software issues.
• Have education and proven experience in software/product development, IT support or testing
• Have communication and customer service skills for effective end user support
• Be able to showcase your automation, integration and AI skills
• Have working experience in programming with Java/JavaScript and web technologies
• Work efficiently with service desk & collaboration tools like Jira and Confluence.

You are a quick learner, very good with computers. We expect you to have the ability to work independently and collaboratively. Certain level of resistance for stress will also be required. You communicate fluently in both written and spoken English. Experience of working on regulated domains such as pharmacy is a plus.

Our team is working totally remotely, from home or utilizing a large network of co-working spaces. Your location is ideally in Finland or the Czech Republic with the most members of our team.

Our modus operandi

We’re a modern company and believe in a decentralized approach to management. This means we are strong supporters of providing enough freedom on where you work as well as how. Your boss will not look over your shoulder every day. Instead, you will have transparent access to key company data and objectives, and we will expect you to make informed decisions on the areas of your responsibility. In return, we expect you to be fully accountable for your own work, good or bad.

This can only work with people of the right talent and those who genuinely share our values and philosophy. Tepsivo solutions have removed, automated, or otherwise digitized routine PV activities and what is left is value-added work requiring a strong skill set. If you’re selected to work at Tepsivo, that means you’re already among the best of your peers, and that is something we aim to foster and reward accordingly.

If you’re ready for a true challenge, then let’s talk.

Submit your CV and don’t forget to add your cover letter so we understand what motivates you about this opportunity.