Senior Product Manager - Cloud & Managed Services

Role Title:

Senior Product Manager - Cloud & Managed Services

Business Area:

Commercial

About This Role:

This is a key role which sits within the Commercial Department of eir evo. The Cloud and Managed Service product manager will be responsible for the overall success of the portfolio, bridging the gap between engineering, service, marketing, and sales to deliver a product that meets our customer needs and delivers on the portfolio financial KPIs.

Why This Role:

eir evo is Ireland’s leading telecommunications and ICT Managed Services Provider. We empower our customers to evolve and transform by leveraging the latest technologies across communications, cloud, cyber security, connectivity, and managed services. We collaborate with our customers to ensure they have the right IT infrastructure enabling their business to grow.

Expectations From The Role:

• Define the product vision and roadmap for our cloud and managed services portfolio
• Monitor competitive landscape and industry trends, adapting product strategies to maintain our competitive advantage.
• Engage with customers, solution architects and pre-sales teams to gather feedback, understand pain points, and validate product direction.
• Collaborate with engineering, operations and sales teams to prioritise and drive product development activities, ensuring timely delivery of new features and enhancements and ongoing customer satisfaction.
• Lead cross-functional teams to deliver product enhancements and development activities.
• Take developments and enhancements through the requisite commercial and product development gates from concept to launch, including required documentation.
• Collaborate with Marketing to plan and execute go-to-market strategies for new product launches, including messaging, pricing, and sales enablement.
• Drive continuous improvement initiatives to enhance all product related processes; service delivery, pricing, billing, reporting.
• Ensure all product related documentation is updated, including product descriptions, process documentation, workflows
  
  

Requirements For A Successful Application:

• BA/BS in engineering, computer science, or a related field. Advanced degrees or certifications are a plus.
• 5+ years of product management experience
• Strong understanding of cloud computing technologies (IaaS, PaaS, SaaS) and managed services offerings.
• Experience with public cloud platforms like AWS, GCP, or others.
• Strong understanding of service design principles, methodologies, and best practices.
• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate effectively across diverse teams and stakeholders.
• Solid analytical and problem-solving abilities, with a keen attention to detail.
• Experience with project management tools and software, such as Jira, Microsoft Project, or Asana.
  
  

Key Performance Indicators

• P&L performance of assigned products
• Development of new products & product enhancements on time and within budget
• Product process issues remediated promptly
• Achievement of product revenue and margin targets
• Ability to proactively and independently work with technical, marketing and sales areas to define and deliver requirements
• Product customer experience metrics Competency Profile
• Verbal & Written communications skills
• Proven Product development/management skills
• Strong commercial focus, balancing vision with pragmatism to create growing profitable, market-leading products
• Ability to lead virtual teams and represent the Business area, both internally and externally
• Possess a strong blend of business and technical acumen and be an evangelist for new services
• Ability to convincingly engage with all levels within the organisation
• Ability to manage detail
  
  

Others:

Business Competencies

• Results Focus
• Customer Focus
• Strategic Perspective
• Problem Solving
  
  

People Competencies

• Leadership
• Influencing and Winning commitment
  
  

eir reserves the right to conduct appropriate suitability checks in relation to prospective employees including but not limited to reference checking and/or other searches using publicly available information.

We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs

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