Logistics and Aviation Senior Customer Success Expert

Who We Are?

We are the technology leader of the aviation and air cargo industry in Turkey! We are an innovative and successful team that does not fit into the mold, constantly enlarges its target and pushes the standards in global competition...

We design and develop technology with the spirit of R&D, where human, engineering and software are the most perfect components. We use trend technologies such as big data, cloud computing, artificial intelligence, fintech, cybersecurity and blockchain which we can compete in the sky. We move forward confidently and successfully with the power of our knowledge and experience into the future.

Obviously, We don't dream too much as “what will happen in the future?”, because we are designing the future from today...

We are a strong team of more than 1800 valuable talents that shed their minds in offices equipped with modern technology in Istanbul, Ankara and Izmir. Team play is our favorite system! We focus on the same goal – winning – and continue to work together with the motivation to achieve this.

If you want to have your name in the success story of a globalizing company, we look forward to your application to the winners team!

About the team:

You will be joining a newly formed and fast-growing team that is dedicated to innovation and excellence. This team leverages the latest technologies and adheres to modern development standards to create state-of-the-art logistics solutions. Designed for global use, our products aim to set new standards in the industry, solving complex challenges with precision and scalability. By joining this forward-thinking team, you will have the opportunity to contribute to a project with a global vision and a strong focus on quality and impact

About the role: We are seeking a strategic and autonomous Senior Customer Success Expert to design, lead, and scale our customer success initiatives across a rapidly growing portfolio of enterprise software solutions in aviation and logistics.

This role is ideal for someone who thrives in B2B software environments, can operate without daily supervision, and is passionate about building long-term, value-driven customer relationships.

This position will:

• Build and execute customer success strategies that deliver measurable business outcomes for our B2B clients.
• Design and own CS business processes including onboarding, enablement, QBRs, renewals, and health monitoring.
• Serve as the primary point of contact for enterprise accounts, fostering trust and strategic alignment.
• Collaborate with Product Managers, Solution Architects, and Implementation Teams to ensure customer satisfaction and retention.
• Track customer success KPIs, generate insight-driven reports, and drive continuous improvement.
• Lead cross-functional readiness efforts ahead of each product go-live and ensure seamless customer transition.
• Identify customer expansion opportunities and feed them into the account growth engine.

How do we describe the perfect match?

Must Have Qualifications:

• Bachelor’s or Master’s degree in related fields.
• 10+ years of hands-on experience in customer success or enterprise account management in software product companies.
• Strong experience with aviation, air cargo, logistics, or mission-critical enterprise platforms is highly preferred.
• Demonstrated ability to independently manage complex customer relationships with minimal supervision.
• Track record in designing CS processes and frameworks — onboarding, adoption, renewal, advocacy.
• Proficiency in CRM and CS platforms (Salesforce, Gainsight, Totango, etc.).
• Outstanding communication and executive presentation skills in English and Turkish.

Nice To Have:

• Background in software delivery, solution design, or product enablement.
• Familiarity with GDPR, data privacy requirements, and SLA-driven service models.
• Experience with AI-driven, cloud-native or modular SaaS platforms.

Position located at: Libadiye Office

Benefits Of Working With Us

In addition to having the opportunity to grow and be challenged, and to be part of a life, our people enjoy a range of rewarding benefits:

• Flexible working arrangements, generous personal, parental and cultural leave
• Competitive remuneration
• Free and subsidized health and wellbeing services
• Discounts on a wide range of products and services
• Career development opportunities
• A buddy who will guide and accompany you during your onboarding process
• A great number of online courses and technical trainings that will support your development
• Personalized development plan for you
• Using CED & Pass Flight for travelling experience with your family
• Support payment for childcare

Be Yourself

We value the unique backgrounds, experiences and contributions that each person brings to our team and encourage and celebrate diversity.

If you would like to get to know more about Turkish Airlines Technology, please follow us on Instagram and LinkedIn;

https://www.instagram.com/turkishairlinstechnology/

https://www.linkedin.com/company/thyteknoloji/