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Job Description
The purpose of this position is to implement, maintain, and support a network and security infrastructure for du Enterprise customers. The job holder will be part of a 24x7 team responsible for implementing and maintaining a Cloud platform and ensures services are provided according to the agreed contract, SLA, and quality.
This position includes working with Enterprise customers in optimizing, and monitoring requirements to gain operational efficiencies in order to drive the organization to a highly customer satisfaction.
The job holder needs to be a Subject Matter Expert in Network and Security technologies such as Fortigate, PaloAlto, Netscaler, F5, etc.
Accountabilities
The purpose of this position is to implement, maintain, and support a network and security infrastructure for du Enterprise customers. The job holder will be part of a 24x7 team responsible for implementing and maintaining a Cloud platform and ensures services are provided according to the agreed contract, SLA, and quality.
This position includes working with Enterprise customers in optimizing, and monitoring requirements to gain operational efficiencies in order to drive the organization to a highly customer satisfaction.
The job holder needs to be a Subject Matter Expert in Network and Security technologies such as Fortigate, PaloAlto, Netscaler, F5, etc.
Accountabilities
- Maintain 24x7x365 availability, communicating daily operations and SLAs to customers.
- Achieve 90% resolution rate within 24 hours, ensuring customer satisfaction.
- Handle customer communications (calls/chats/emails), execute daily tasks within SLAs, and test solutions effectively.
- Monitor and manage alerts, prioritize incidents, and understand system attacks and scope.
- Configure monitoring tools and manage WAF configurations on Citrix and F5; perform advanced WAF configurations, whitelisting, and IPSEC migrations from ASA to Fortigate and PaloAlto to Fortigate.
- Oversee network infrastructure, including LAN, SDWAN, WAN, firewall policies, routing protocols, VRF, MPLS, QOS, and security schema.
- Onboard customers with configurations in ACI, VMWARE, Firewalls, Routers, and Switches
- Bachelor Degree in Computer Science or Information Systems
- CCNP/NSE/F5 certified and other relevant Network and Security Vendor Certifications
- Minimum 9 years of experience in telecom environment or IT Infrastructure
- Experience in telecom technologies (Voice & Data, Advanced Connectivity, Security Services, Data Centre & Cloud, Mobility & Applications)
- Must have hands-on experience in
- Firewalls: Fortinet, Forti Analyzer, PaloAlto, FTD, ASA
- Load Balancers: Citrix Netscalar, F5, KEMP, VMWare AVI solution
- Switches: Cisco Nexus, Cisco ACI
- Routers: CISCO ASR/ISR, Huawei ASR, Alcatel Aggregators
- Virtualization: NSXT, NSXV, SDWAN
- Design of network VLANs, Nexus switches, Cisco core, Network Access Control (NAC), VOIP, SNMP, WLAN, Cisco ISE, QoS, IP Video, ACLs, VRF, DHCP, subnets.
- Language proficiency in the following languages - English/Arabic
- Plan and perform on-job training whenever required
Key Skills
Ranked by relevance
firewalls
switches
routers
vmware
citrix
nexus
cloud
virtualization
netscaler
firewall
fortinet
ipsec
snmp
dhcp
acls
mpls
voip
wlan
wan
sla
lan
nac
asa
asr
ftd
aci
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- Posted
- May 01, 2025
- Type
- Contract
- Level
- Not Applicable
- Location
- Dubai
- Company
- Dicetek LLC
Industries
IT Services
IT Consulting
Categories
Information Technology
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3 roles aligned with this opportunity
View Job Details
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Network Engineer - L2
2026-05-28
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Information Technology
View Job Details
Related
Network Operations Center (NOC) Engineer
2026-05-26
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View Job Details
Related
Network Administrator (All Genders)
2026-05-28
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