Application Support Analyst

Job Summary

We are looking for an experienced and proactive Application Support Analyst to work on DevOps oriented projects for a reputed bank.

Mandatory Skill-set:

• Diploma or Degree in Computer Science or Information Technology;
• Must have at least 4 years of experience in application support;
• Must have expertise in scripting and automation, such as SQL, Shell scripting, PowerShell, Windows scripting, and Active Directory management;
• Must have experience with CI/CD tools such as Jenkins, TFS, Git, Ansible, Selenium, Docker;
• Strong knowledge of Linux/Unix and Windows OS;
• Understanding of DevOps transformation in large enterprises;
• Proficient in Agile environments with a strong understanding of design principles and best practices;

Desired Skill-set:

• Familiarity with ITIL best practices;
• Experience in a banking environment.

Responsibilities:

• Efficiently manage and prioritize user requests and incidents, ensuring timely resolution, clear communication with stakeholders, and proactive coordination with vendors when needed;
• Handle daily support tasks, including sanity checks and on-call duties, while managing change requests, urgent data updates, and acting as the primary user contact with escalation when necessary;
• Provide issue resolution through root cause analysis, proactive problem management, and documentation updates, while promoting automation and long-term fixes for recurring incidents;
• Serves as the primary IT Run contact for stakeholders, supporting major events;
• Maintain and enhance existing workflow processes and frameworks;
• Identify, plan, and develop tools to reduce operational costs and improve customer experience;
• Drive continuous service improvement by proposing solutions to reduce repetitive tasks;
• Manage and share knowledge within the team, ensuring regular updates to the knowledge database in collaboration with development and support teams.

Should you be interested in this career opportunity, please send in your updated resume to [email protected] at the earliest.

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Confidentiality is assured, and only shortlisted candidates will be notified for interviews.

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