Product Manager

Job Title: Product Manager – Airline Refunds & Travel APIs

Experience: 8 to 15 Years

Location: Pune /Gurugram

Industry: Travel, Transportation & Hospitality

Employment Type: Full-Time

About the Role

We are seeking a seasoned Product Manager with deep domain expertise in airline refunds, GDS systems (Sabre/Amadeus), and working knowledge of Python to lead the strategy, development, and continuous improvement of refund-related products and solutions. You will work closely with engineering, business, and airline partners to optimize refund workflows and enhance customer experience.

Key Responsibilities

• Own and define the product roadmap for airline refunds and related workflows.
• Collaborate with engineering and business teams to build scalable refund processing systems.
• Work hands-on with Sabre and Amadeus APIs to design and improve integration solutions.
• Partner with airline stakeholders and internal ops teams to understand gaps, pain points, and revenue leakage in refund processes.
• Define product requirements and user stories with a strong emphasis on automation, compliance, and customer satisfaction.
• Use Python for data analysis, prototyping, or to collaborate effectively with tech teams.
• Monitor industry trends, regulatory changes, and competitor activity in airline refund handling.
• Drive agile practices and continuous iteration based on feedback and metrics.

Required Skills & Experience

• 8 to 15 years of overall experience with at least 5 years in Product Management.
• Strong understanding of airline refund processes, proration, and fare rules.
• Hands-on experience with Sabre and Amadeus APIs (especially in booking, ticketing, and refund modules).
• Working knowledge of Python (ability to read, analyze, and prototype with scripts).
• Proven ability to lead cross-functional teams and deliver complex products at scale.
• Excellent communication, stakeholder management, and problem-solving skills.
• Experience working in Agile environments and using tools like JIRA, Confluence, and analytics dashboards.

Good to Have

• Prior experience in B2B or B2C travel tech platforms.
• Exposure to NDC (New Distribution Capability) APIs and airline settlement systems.
• Certification in Product Management, Agile, or relevant GDS systems.