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Providing support for other engineers on PA equipment/software Cross train in-house to share knowledge and share work load Provide support on client projects for Firewalls related Incident , Change & Problem tickets. This includes real time troubleshooting, documentation designed and installation rollouts & Monitoring. Responsible for installation including Palo Alto Firewalls. Provide support to project managers on security/network deployments, policy management, exceptions creation etc. Suggest and detail design changes as and when needed Documentation for the customers installations and provide continue service advice Pro-actively review and maintain client infrastructure Responding to emergency situations and performing effective troubleshooting during production outages Working remotely or onsite as per business requirements Person Specification Essential Palo Alto Networks Certified Network Security Engineer 7-8 (PCNSE7-8) certification preferred. Data knowledge o Knowledge of protocols BGP, OSPF, EIGRP, SPT, TRUNKS, VLANs, Port-Channel,
Static routing o Networking topologies and protocols. Examples being MPLS, VRF, SIP, Traffic
Shaping / QoS o Palo Alto Command line Must have a good networking background and understanding A high level of Palo Alto expertise in design, configuration, migrations, tuning and customisation of features Thorough knowledge of Panorama, WildFire, Global Protect, and other Palo Alto features including and not limited to SSL decryption Familiarity with Data Centre environment and hosted deployments/cloud Experience of supporting clients remotely and face to face, along with experience of working with SIP providers Experience with Wireshark or other protocol analysers Excellent communication skills – both written and verbal Must be flexible to work outside of business hours as per business requirements. Needs to be able to remain calm under pressure and ensure a logical thought process is maintained.