Senior Technical Support Engineer (Striker)

About Us

At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.

From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.

What are we looking for?

SentinelOne is seeking a passionate and dedicated Support Engineer to join our rapidly growing Technical Support organisation. This person will be the key interface between our customers, field engineers and development, and handle customer cases on a variety of platforms, including Windows, Mac, and Linux.

What will you do?

• Provide grade A support for our growing Enterprise customers base in the EMEA region
• Lead burning escalations from end to end while owning all of the technical and managerial aspects of the issue
• Investigate thoroughly diving deep into the source code, together with our all-star R&D team to provide a detailed root cause analysis to our customers
• Work closely with Product management acting as the customers' advocate
  
  

What experience or knowledge should you bring?

• Bachelor degree in a technical field preferred
• Minimum three years experience in customer support or a customer-facing technical role
• Proficient in Windows, Mac, and/ or Linux
• Network / Endpoint Security background
• Excellent customer-oriented individual, strong problem-solving and troubleshooting skills
• Excellent written and verbal communication skills in English (other languages are a plus)
• Independent, responsible result driven team player
  
  

Why us?

• High-end Windows laptop and home-office-setup gear
• Restricted Stock Units and access to an Employee Stock Purchase Programme
• Annual bonus based on your performance, paid out in 2 instalments
• Flexible Time Off on top of standard vacation
• Flexible Paid Sick Days and fully paid short term sick and short term nursing leave
• Global gender-neutral Parental Leave (16 weeks, beyond the leave provided by the local laws) and Grandparent Leave
• Volunteering paid day off and additional paid company holidays off (e.g. 4 days in 2022)
• Private medical care, pension insurance contribution, premium life insurance
• Full access to LinkedIn Learning, an e-learning platform
• Global Employee Assistance Program, including confidential counselling related to both personal and work life matters
• Optional company events for those who like to meet outside of work (sports days, BBQs, charity events, etc.)
  
  

SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

SentinelOne participates in the E-Verify Program for all U.S. based roles.