Project Manager

Role: Project Manager | Structured Cabling

Location: Switzerland or Germany (Client Sites & Remote)

Job Type: Full-time

Salary: 140,000 - 160,000 CHF + benefits

Language Requirement: Fluent in German or Swiss German

A leading global technology integrator is seeking an experienced Project Manager to oversee and deliver high-quality support and project services for key telecoms infrastructure clients. Working across multiple accounts, including on-site teams, this is a pivotal role focused on ensuring operational performance, customer satisfaction, and continuous improvement.

This is an excellent opportunity for a fluent German-speaking project manager with a strong background in telecoms infrastructure and managed services.

What You’ll Be Doing:

• Serve as the primary point of contact between the company and client for all operational and financial matters.
• Lead all support and project service activities across client accounts, ensuring full alignment with service level expectations.
• Manage the operational and financial performance of assigned contracts.
• Produce and continuously improve monthly financial and operational reports for internal and client stakeholders.
• Monitor, report, and enhance service levels (SLAs), ensuring full compliance and improvement.
• Oversee resource planning, ensuring adequate staffing and awareness of service requirements at all times.
• Coordinate internal and client meetings, acting as a key communication link.
• Lead implementation and compliance of all Health & Safety and Quality Assurance policies.
• Ensure documentation and deliverables align with client and internal quality management systems.
• Continually review, enhance, and enforce operational processes to optimise efficiency and service delivery.
• Manage and develop onsite support staff, taking responsibility for HR matters, performance appraisals, and mentorship.
• Control supply chain activity, ensuring timely and cost-effective delivery of services and materials.

What We’re Looking For:

Essential:

• Fluent in German or Swiss German.
• Strong experience managing telecoms infrastructure cabling projects.
• Proven background in BAU support environments (office and/or data centres).
• Leadership experience in office/data centre technical operations.
• Knowledge of service delivery measurement within an ITIL framework.
• Financial and operational reporting expertise.
• Track record of motivating and developing teams.
• Experience managing contractual service delivery.

Preferred (Not Essential):

• Certifications in ITIL, PRINCE2, or BICSI.