Specialist Technology Fraud Management ( Emirati Hire )

Key Accountabilities:

• Conduct fraud incident investigations in an efficient and ethical manner in line with du’s processes and international best practices.
• Generate all incident Reports and ensure that all incidents of Fraud are supported by comprehensive documentation covering all aspects of detection/reporting, investigation, closure and analysis
• Coordinate in the investigation of fraudulent activities on du’s network and customer base through gathering additional data from sources other than the FMS where required and providing the analytical
• Support Prevention and Detection activities through Data Analytics, investigation of Alerts/Alarms raised by the Prevention and Detection teams wherever it requires external (to the unit) inputs.
• Coordinate with Fraud Team members in the resolution of fraud cases and investigate all fraud – possibly fraudulent behavior not detected or prevented by the Fraud Management unit itself but reported by an external entity.
• Handle the Fraud Management Cycle (Prevention, Detection, Investigation, Response) and feed new trends, risks and intelligence
• Control and set up an information network to feed the Fraud Management unit, which includes external sources such as dealer-informants and internal sources such as employee reports and anonymous listening posts
• Lead the closure of all alerts/alarms on the FMS regardless of the specific area they relate to and also participate in all key Fraud Management processes where required.

Qualifications:

• Minimum Bachelor Degree in hands-on technical experience is preferred.

Experience:

• Minimum of 8- 12 years of experience as a Fraud Analyst or Specialist in a Tier 2 or higher Telco, preferably with both Wireless and Wireline operators.