Assistant Product Manager

An opportunity exists to join the Protection, Insurance & Investments product team. Managing relationships with our third party partners has a huge focus and is key to us building more rewarding relationships with our customers.

You’ll play a key role in monitoring the service levels our partners deliver to our customers are in line with expectations, and pushing for better. You’ll identify areas for improvement and work with our partners to implement and internal stakeholders to deliver these.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton or Swindon office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.

• Join a high performing team of product management professionals at the heart of the Third Party Product Management team within Protection, Insurance & Investments
• Play a key role in performance management of our partners services, ensuring they are in line with contractual obligations. Identify and address service underperformance, seeking opportunities to improve customer experience whilst maintaining and improving the high standards of our governance framework.
• Use management information to undertake trend analysis to indicate risk to future performance, communicating with our partners and internal stakeholders as required
• Facilitate governance meetings with our partners ensuring timely inputs and outputs which align to the internal Supplier Management Framework
• Communicate with key stakeholders across Mortgages and Financial Wellbeing on how our partners are delivering against the service strategy
• Keep up to date with developments in the industry and the opportunities these may bring

As a minimum you will:

• Have a strong background in supplier management, with a focus on driving improved customer experiences
• Have previous experience of working with third party service providers, within financial services, demonstrating strong relationship management and stakeholder communication skills both verbally and in writing
• Have strong analytical and problem solving skills to identify underperformance, including expertise using Excel and PowerPoint to present findings
• Be a strategic thinker, able to independently piece together complex information to propose the best way to resolve issues and identify service improvement opportunities
• Be self-sufficient, have good organisational skills and the ability to proactively manage your own work
• Be flexible, creative, positive with a high attention to detail.

Our Customer First behaviours are all about putting customers and members at the heart of how we work together. You can strengthen your application by showing the behaviours that resonate with you, and how you might have already demonstrated these.

• Say it straight - This is about being honest and direct with good intent and saying what needs to be said in the room. It’s also about being clear, precise, and using language that we and, importantly, our customers and members can understand.
• Push for better - This is about aiming high and constantly looking for better in how we work together and serve our customers and members.
• Get it done - This is about prioritising what will have the greatest impact, being decisive and taking accountability for delivering on the end-to-end outcome.

We know applying for jobs can sometimes feel like you’re sending an application into a black hole. We review each application individually. So, it’s a good idea to call out your most relevant experience on your application to give yourself the best chance.

There are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness.
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Nationwide is the world’s largest building society. With over 15 million customers, we have a relationship with almost a quarter of the UK’s population. We’ve got the scale to compete with the big banks, but we’re not a bank.

As a building society, we’re owned by our members – that’s our customers who have their current account, mortgage or savings with us. It means we can do things differently to deliver our Purpose – Banking – but fairer, more rewarding, and for the good of society.

When you work at Nationwide, you can experience that difference for yourself. You’ll be part of a high-performing, purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits to match. You’ll also be joining us at an important time as we seek to reach more and more people in the UK. We want everyone in the UK to know that they don’t have to bank with a bank. They can choose a modern mutual instead.