Information Technology Support Specialist

Hi Professionals,

Greetings From Ampstek!!

Hope you are high in your spirits. Please stay safe.

Our client is looking for IT Support to join a high-growth organization. If you are interested share you resume [email protected]

Role: IT Support

Location: Cork, Ireland(Onsite 5days/Week)

Duration: Contract

Job Description:

• Provide technical support to client employees and contractors in person
• Provide high level of customer service and professionalism in accordance with client policies, practices, and expectations
• Diagnose and troubleshoot technical issues according to client expectations
• Document issues, troubleshooting steps, and resolutions in ticketing system
• Advocate for the customer. Own the issue and facilitate technical support from the initial contact to resolution
• Escalate unresolved complex issues to appropriate support teams
• Excellent customer service skills
• Strong troubleshooting and problem resolution skills with the ability to probe, isolate, and diagnose problems without scripted documentation
• Excellent English-language oral and written communication skills
• Excellent time management and multi-tasking skills
• Flexibility and adaptability to thrive in a dynamic, highly-demanding, constantly changing environment
• Ability to maintain composure and customer-service focus in stressful situations
• Motivation and ability to work as part of a distributed team
• Conceptual understanding of IP networking and basic network troubleshooting skills
• Conceptual understanding of multi-tiered and web-based information systems architecture
• Experience providing hardware and software technical support for Macs, iOS devices, Apple Watch, and Apple TV
• Experience troubleshooting macOS and iOS operating systems
• Experience using an IT service management or CRM system for tracking technical support cases
• Experience using a knowledge base system

Thanks & Regards,

Sudhakaran

IT Recruiter | Europe & UK

Email - [email protected]

Tel - +44(20)45150009

Ampstek Services Limited