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AvePoint

Delivery Manager/Product Ops Delivery Engineer (GovTech) #120

AvePoint
Singapore · Full-time · Mid-Senior
The Product Ops Delivery Engineer Will Focus On The Standard Industry Product Delivery Scopes With Specific To The Following Areas To Enhance Operational Efficiency And Support Product Scalability

  • Product Operations & Support
  • Analyze and categorize user requests, inquiries, and user-related support tickets, including billing ops and billing adjustment.
  • Housekeep existing product tasks and operational escalation tickets in Jira boards and email.
  • Manage day-to-day user inquiries, feedback, and support tickets across agencies, TechOps, and cross-functional teams such as WoG ICT Infra (Nuclues), SEED/TechPass, BizOps/CSTACK, etc.
  • Assist in refining and updating technical documentation for GCC Hosting Models, working across engineering and operations teams to consolidate feedback and integration points across Cloudscape, GCSOC, SHIP-HATS, TechPass/SEED, APEX, CSTACK, etc. Also may have to work with various CSPs on aligning their features with GCC Hosting Models.
  • User Engagement & Testing Support
  • Assist in user testing and coordinate user sessions with selected internal and external users to gather feedback on product usability and improvement.
  • Gather user feedback and submit user request and feedback improvements for prioritization.
  • Collate monthly product numbers across Cloud Service Providers (CSPs) for product scorecard reporting.
  • Backlog Grooming & Feature Support
  • Support PdM with the affected feature request intake, prioritization, and backlog management to ensure alignment with product strategy.
  • Assist PdM in product-related task coordination across developers, operations, UI/UX, and QE teams throughout the product lifecycle.
  • Content & UI/UX Support
  • Facilitate and support creating and maintaining simple user manuals, guides, and product-related content.
  • Preferably stay updated with the latest web technologies and UI/UX trends to propose UI/UX improvements.
  • Cloud Network & Technical Knowledge
  • Have a basic understanding of cloud network routing and cloud resource deployment to provide informed operational support.
  • Develop skills in user validation testing and technical writing for user documentation and manuals.
  • Preferably have previous work experience in government cloud environment

Responsibility

  • Coach internal development team, to apply Agile principles and practices to deliver business value
  • Evaluate and recommend agile software engineering practices to the team
  • Remove impediments or guide the team to remove impediments
  • Build a trusting and safe environment where problems can be raised without fear of judgement, with an emphasis on problem solving.
  • Improve transparency, radiate information and over-communicate
  • Improve the velocity of the development team, at a sustainable pace for the team
  • Educate and support the Product Owner, especially with respect to product backlog refining, vendor management and internal stakeholder management
  • Adhere to the Agile Software Development Manifesto

Experience And Skills Needed

  • Min 3 years working experience in an agile environment as a full stacked developer or technical lead
  • Certifed Scrum Master with at least 2 years' experience in a Scrum Master or equivalent software delivery role
  • Excellent stakeholder engagement and communication skills
  • Working experience with Atlassian products will be an added advantage
  • Working knowledge of Scrum, LeSSand Kanban will be an added advantage
  • Working knowledge of design thinking and workshop facilitation will be an added advantage
  • Degree or Diploma in Computer Science, Computer or Electronics Engineering, Information Technology or related disciplines

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Key Skills

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Singapore

High-pay global hub in Asia

Posted
May 06, 2025
Type
Full-time
Level
Mid-Senior
Location
Singapore
Company
AvePoint

Industries

Data Security Software Products

Categories

Project Management Information Technology

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