People Operations Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

Job Description

More about our mission and what we offer.

Your Mission

As one team, our People Operations’ (part of People Services) vision is to create fast, convenient, transparent Wiser support, powered by smart tech and human advice. To help us get there, you’ll have the exciting opportunity to own operational process matters across a number of platforms, providing important insights and sound recommendations for process changes, and ensuring key stakeholders are continually informed of relevant updates.

Role Summary

Your operational knowledge is really evolving and so you extend your reach and impact across other areas of the Wiser lifecycle. You're also able to provide mentorship and guidance to other members of the team, so as to offer upskilling opportunities and increased customer service delivery.

You often work on typical operational challenges that come up, but equally you think outside the box and our usual processes to figure out a solution. Your expertise is also relied upon more in cross-team projects across the tribe, in order to ensure operational excellence.

Responsibilities

Wiser support

• Champion the People team’s ticketing desk with a one-team mentality by responding to queries in an efficient and customer-centric way
• Provide guidance to Wisers on our leave policies, ensuring a strong end-to-end experience
• Manage internal transfers and relocation requests, ensuring all onboarding and offboarding actions are completed
• Process all Workday actions in relation to the Wiser lifecycle
• Ensure all operational onboarding and offboarding steps are completed, working closely with our Workplace, UT and People Services teams to ensure those processes run smoothly
• Oversee our immigration processes to maintain compliant operations
• Maintain our team's content on Confluence, ensuring information to Wisers is transparent, convenient, easy to remember and updated, and thinking globally as well as locally for process efficiency, alignment and speed
• Support the Payroll team with necessary documentation and/or information needed to process changes (joiners, benefits, leavers, etc)
• Produce any required employment documentation (e.g. reference letters, contract changes, etc)
• Support the team in resolving complex international remote working requests via our Mobile Wiser initiative, and escalating where required
  
  

Wider team/business focus areas

• Review and respond to audit requests to ensure operational compliance
• Contribute and deliver on local and global cross-team projects and initiatives, maintaining a strong focus on the Wiser experience and embracing tech where possible
• Keep informed about local employment laws and working practices, updating our processes, policies and guidance as necessary to remain compliant
• Mentor and cross-train junior members of the team, serving as a reviewer in our four-eye check processes to ensure team accuracy, and providing backup support when required
• Embrace opportunities for growth by taking on tasks beyond your formal job description, reflecting our commitment to flexibility and professional development
  
  

Qualifications

About you:

• Keen interest in a career focused on supporting people, improving their experience and delivering excellent customer service
• Can-do attitude and a positive customer-centric mindset
• Advocate for our Wise values and shared services evolution
• Strong growth mindset with the resilience and excitement for change in a hyper-growth environment
• Adaptable and solution-focused approach
• Eagle-eyed attention to detail
• Passion for tech and data, with the desire to embrace automation and other tech solutions
• Curiosity to learn and grow your operational knowledge and experience
• Able to manage time effectively by sequencing your tasks by priority and impact
• Excellent written and verbal English communication skills
• Ability to deal with confidential information in a professional and compliant way
• Self-aware and trustworthy, enabling you to collaborate well within your team and across other teams
  
  

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.