Technical Support Specialist

We’re looking for a detail-oriented and customer-obsessed Technical Support Specialist to join our growing team and help us deliver world-class support to our clients across platforms and services.

We are a modern, fast-growing start-up with big ambitions. We trust our team and empower them to make decisions. Working with us means you’ll learn fast, make an impact, and shape the future of fintech support.

Sounds like you? Apply now if:

• You love solving problems and making people’s lives easier.
• You know your way around tech platforms and can explain them in simple terms.
• You’re excited by fintech, mobile apps, APIs, and the future of global payments.

What you’ll be doing

• Analyzing and solving customer support requests related to authorisations, payments, currency exchange, and platform usage (iOS, Android, Web).
• Handling onboarding support – helping clients through KYC/KYB processes using tools like Sumsub.
• Managing account activation, setup, and customisation based on specific client needs.
• Working with our internal platform and coordinating with external partners like Twillio, Sumsub, and others.
• Monitoring, documenting, and troubleshooting technical issues, escalating when necessary.
• Delivering support that reflects Transferra’s high standards – fast, clear, and friendly.

What we expect

• Previous experience in a customer/technical support role (ideally in fintech, SaaS, or digital banking).
• Solid understanding of how mobile/web platforms work and interact with APIs.
• Familiarity with onboarding flows, KYC/KYB, and compliance procedures.
• Strong communication skills – written and verbal.
• Languages: English, Latvian, Russian, 
• A calm, proactive approach to solving problems and a natural curiosity for how things work.

What we offer

• The chance to be a key player in a fast-growing, global fintech product.
• Work directly with cross-functional teams – product, compliance, and engineering.
• Flexible working hours.
• A dynamic and supportive team culture.
• Opportunities to grow into senior support, operations, or product roles.
• Salary: 1000-1300 EUR net depending on your skill set.

About Transferra

• Transferra is a UK-based regulated financial company operating under an EMI license. We develop smart financial tools for business clients, making cross-border payments simpler, faster, and more transparent. Join us and help shape the future of global business banking.