Manager - Governance & Standards

Oman Air has built up a reputation as a strong, competitive leader in the airline industry. We are committed to recruiting and nurturing bright and dynamic individuals to meet our manpower needs. In the new millennium, our mission is to seek out new ways to develop and improve our position as a leader in aviation excellence.

We believe our people are the reason behind our success and we offer you a once in a lifetime opportunity to work in a team-based customer-oriented environment. Our emphasis is on continual staff development we achieve through the training we impart to our staff members.

JOB PURPOSE:

The Governance and Standards Manager is an important role at Oman Air, reporting directly to the Digital

Strategy and Governance Function Head, and will take charge of developing the governance and standards

that align with Oman Air's new strategic direction. Moreover, the Governance and Standards Manager will

play a pivotal role in shaping and maintaining the Digital & IT landscape of Oman Air and ensuring all

services, activities, and systems are in line with international best practices

KEY ACCOUNTABILITIES & RESPONSIBILITIES:

• Governance and Standards:

1. Constantly monitor and identify legal requirements and government regulations affecting digital

innovation, direct the preparation of information required for compliance, and support the Strategy and

Planning Function Head in contact with the government entities

2. Develop and update digital policies, standards, and compliance procedures to ensure the consistency,

security, and quality of digital assets and services

3. Handle all data management and governance activities and guide all practices, focusing on data quality,

security, and compliance

4. Directly oversee and enforce digital governance practices to ensure that digital projects and initiatives

adhere to the defined architecture and meet organizational standards

5. Establish and track metrics and KPIs to measure the effectiveness of governance practices and adherence

with standards

6. Constantly monitor to ensure that all Digital & IT standards and regulations pertaining to our business are

kept up to date and are available for use with our business adhering to the regulatory requirements

7. Implement and enforce data quality standards, data governance policies, and compliance procedures to

protect sensitive passenger information and ensure regulatory adherence

8. Periodically review and optimize resource allocation for data management, ensuring efficient utilization of

data storage and processing resources, including data centers and cloud services

11. Collaborate with technology vendors and data service providers to enhance and support data

management operations, managing relationships, and contracts effectively

• Coordination and Collaboration:

12. Collaborate with cross-functional teams to identify and address digital challenges, facilitating continuous

improvement initiatives

13. Build and maintain effective relationships with internal stakeholders by adopting a consultative and

collaborative approach to digital services

14. Collaborate with technology vendors, data service providers, and external partners to enhance and

support data management operations, managing relationships and contracts effectively

15. Train employees and internal teams on digital standards, compliance, and regulatory requirements

16. Perform any other related tasks as assigned by the management.

MINIMUM QUALIFICATIONS & EXPERIENCE:

• Bachelor’s degree in IT, Business Administration or a related field.

• 8+ years of experience in digital strategy and governance, with a minimum of 3 years of experience in a

management role, ideally in the aviation industry.

• Additional degree such as Master’s IT is added advantage.

Ideal Experience:

• Proven track record in developing digital governance structures, policies, standards, and a keen

awareness of the aviation industry's unique challenges

• Demonstrable experience in leading digital activities and initiatives during periods of organizational

transformation or turnaround

• Comprehensive understanding of data privacy and industry regulations, and digital best practices,

specifically, within the Omani context

• Proven track record of successfully partnering with stakeholders and senior management to provide

strategic digital guidance and support

• Robust management capabilities, exhibiting excellent team management and interpersonal skills

PROFESSIONAL KNOWLEDGE, CERTIFICATION OR MEMBERSHIPs:

• Proficient in English both verbal and written

• Proficient in MS office and IT Service Management tools (e.g., JIRA, Manage Engine, Service now)

• ITIL Foundation, ITIL Certification or ITIL Leader or equivalent is mandatory

SPECIAL REQUIREMENTS:

• Minimum three years of experience in developing and/or managing complex IT Policies,

Processes/Procedures preferably in a cross-functional and hybrid environment

SKILLS & COMPETENCIES:

Core Competencies:

• Analytical and problem-solving abilities. Combines and organizes information into meaningful patterns.

identifies underlying relationships, causes and effects; and combines pieces of information to form

conclusions or general guidelines.

• Negotiation. Ability to negotiate service-level and/or license agreements with vendors.

• Business results orientation. Seeks to understand business needs and works to anticipate, identify, and

meet employee needs.

Technical Competences:

• Working knowledge of ITSM platforms in compliance with ITIL/COBIT framework, Microsoft 365

• Experience in strategic technology planning and execution, as well as policy development and

maintenance