Project Manager

Company Description

Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of Relentless Performance has enabled over 99% of Miratech's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989.

Miratech has coverage across 5 continents and operates in over 25 countries around the world. Miratech retains nearly 1000 full-time professionals, and our annual growth rate exceeds 25%.

Job Description

We are seeking a dynamicBilingual Project Manager (Spanish and English speaking)to lead transformative initiatives in thecontact center domain. In this role, you will oversee large-scale migration and optimization projects, ensuring seamless coordination between cross-functional teams and stakeholders. The ideal candidate will bring strong project management expertise, bilingual proficiency (Spanish & English), and experience incontact center operations, cloud platforms, and stakeholder management.

Responsibilities:

• Lead end-to-end project execution forcontact center migrations, upgrades, and process improvementsacross multiple concurrent workstreams.
• Act as the primarybilingual liaison(Spanish/English) between business stakeholders, technical teams, and leadership, ensuring alignment on project goals.
• Define project scope, timelines, and deliverables while managing risks, dependencies, and change requests.
• Facilitate daily stand-ups, progress reviews, and stakeholder meetings to ensure project milestones are met.
• Maintain comprehensive project documentation (plans, status reports, risk logs) for transparency and compliance.
• DriveWaterfall-based project execution(Agile familiarity is a plus) while adapting to evolving business needs.
• Collaborate withsolution architects, IT teams, and vendorsto ensure smooth integrations (e.g., CRM, telephony, cloud platforms).
• Monitor project health, identify bottlenecks, and implement corrective actions to keep initiatives on track.
• Foster acollaborative and adaptable work environment, managing priorities in a fast-paced setting.
  
  

Qualifications

• 4-5 years of Project Management experienceincontact center environments(migrations, telephony, CRM integrations).
• Proven track record inmanaging multiple projects simultaneouslywith competing deadlines.
• Strong expertise inWaterfall methodology(Agile/Scrum exposure is beneficial).
• Bilingual fluencyinSpanish & English(written and spoken) for stakeholder communication.
• Experience withproject management tools(Smartsheet, Confluence, MS Project, JIRA).
• Knowledge ofcontact center technologies(IVR, ACD, cloud telephony, CRM platforms).
  
  

Nice to have:

• Familiarity withAgile/Scrum or hybrid project methodologies.
• Exposure toCI/CD pipelinesin migration or digital transformation projects.
• Previous experience working withLatin American or US-based contact center clients.
  
  

We offer:

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
• Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join oursustainable business practicesfocused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
• Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.