DevOps Engineer

Role: Devops with Middleware

Location: Bioggio, Switzerland

Job Description

A Middleware Engineer with DevOps responsibilities designs, implements, and maintains middleware solutions while also applying DevOps principles for automation, CI/CD, and system reliability. This role involves expertise in middleware technologies, scripting, and cloud platforms, along with a strong understanding of DevOps practices and tools.

Primary Skills:

Terraform, Ansible, Github, Middleware Components (Application Server)

(1.) To adhere to quality standards, regulatory requirements and company policies.

(2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases.

(3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

(4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.

(5.) To provide support for on call escalations /L3 level support and doing incident & problem management.

(6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.