Join Our Growing Team at Cubro: Technical Pre-Sales/Support Engineer (m/f) 

Location: Vienna, Austria

For over 20 years, Cubro has been one of the global leaders in network visibility solutions, empowering businesses to maximise network performance and security. We take pride in our sustainable approach, innovative product portfolio, and close-knit international team. Our solutions are trusted in industries from telecommunications to the enterprise sector.

We are looking for a proactive and self-motivated Technical Pre-Sales/Support Engineer (m/f) to join our dynamic team and play a key role in supporting our customers and sales teams with expert technical knowledge and hands-on assistance.

Your Responsibilities:

• Take ownership of support requests, managing, processing, and documenting them via phone, email, and helpdesk systems
• Conduct structured and solution-oriented error analysis and troubleshooting
• Create and maintain detailed technical documentation
• Collaborate with marketing to develop technical content
• Design and deliver technical presentations for customers
• Provide remote and on-site customer support
• Prepare offers in collaboration with the sales department

Your Profile:

• Completed technical training in network technology, IT, or a comparable qualification
• Solid knowledge of network technology (Ethernet/IP)
• Experience with Linux & scripting is a plus
• Minimum of 3 years of proven experience in technical support and/or pre-sales
• Proficiency in English and basic knowledge of German, both written and spoken
• Team player with a service-oriented mindset and the ability to work independently
• Willingness to travel internationally

What we Offer:

• A thorough onboarding process and ongoing professional development
• The opportunity to work with cutting-edge products and solutions
• A diverse and international team where English and German are the main languages
• A flat hierarchy with short decision-making paths
• Flexible and short-term vacation approvals
• Free drinks, including coffee, and a canteen in the neighbouring building
• Easy access to public transport (near Vienna Central Station)
• A growth mindset culture that encourages continuous learning, innovation, and personal development

Our Application Process

If this opportunity excites you and you see yourself thriving at Cubro, we’d love to hear from you! The position is available immediately, so don’t hesitate to submit your online application. For any questions or further details, please contact  Mr Sascha Naunovic, [email protected].

Apply now and become part of the Cubro success story!

Cubro is an equal opportunity employer committed to diversity, inclusion, and fair hiring practices. We welcome all qualified applicants regardless of background.