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Job Description
This specific role is for Sr Technical Support Analyst, who provides technical support services to Oracle Customers. The focus areas are Oracle Systems and Hardware products, including Network, Servers, Engineered Systems and Oracle Cloud (Hardware and Networking). Based on business needs and candidate's qualifications/skills, extend to Oracle Cloud Infrastructure.
Specific Knowledge and Experience:
QUALIFICATIONS
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
This specific role is for Sr Technical Support Analyst, who provides technical support services to Oracle Customers. The focus areas are Oracle Systems and Hardware products, including Network, Servers, Engineered Systems and Oracle Cloud (Hardware and Networking). Based on business needs and candidate's qualifications/skills, extend to Oracle Cloud Infrastructure.
Specific Knowledge and Experience:
- Good understanding of the concepts of system architectures and operating systems
- Experience in public or private or Hybrid cloud like Oracle Cloud, AWS, Azure, Google Cloud, Rackspace, VMWare
- Experience in at least one of the following technologies; TCP/IP Protocols, Network Interfaces, Aggregation and Virtualization, DNS, NFS, Samba, SNMP, NAT, Gateway, Naming Services, Sendmail, Network Security, Ethernet Switches (VLAN/VXLAN/STP) or Infiniband Switches, Routers, IPsec, Load Balancers, Routing Protocols (OSPF/BGP/MPLS/RIP), SDN, CDN, Network device drivers
- Experience with diagnostic tools such as iperf, mtr, traceroute, dig, cURL ssh, Wireshark, Network Logs, Netbrain, Thousand Eyes, Network Monitoring/Troubleshooting Tools, Network Performance, Terraform
- Experience configuring software based IPSEC and SSL based VPN Solutions such as openswan, openvpn, corente, openconnect, libreswan, vyatta, ipsec-tools/racoon, quagga
- Experience Configuring and supporting IPSEC-based VPNs and IPSEC capable hardware devices such as Juniper, Cisco, Sonicwall, Palo Alto Networks, FortiGate, Checkpoint etc
- Experience with Cisco, Juniper, Arista, Brocade, Checkpoint, Mellanox, F5 products a plus
- Certification a plus: CCNA, Security, Network, AWS, Azure, System Administration in Unix/Linux/Solaris/Windows, VMWare, Openstack
- Experience in C programming or shell programming or python or perl or Java or Ruby a plus
- Experience working with REST API based services a plus
- Experience in virtualization technologies a plus; VMWare, Xen, KVM, Hyper-V and/or Solaris LDOM/Zones
- Must have great skills in troubleshooting and problem resolution
- Good customer interaction and organizational skills, able to maintain a high level of customer satisfaction
- Excellent verbal and written English Language communication skills\Ability to occasionally cover weekends and public holidays and be part of an on-call shift rotation for out of hours (~once every 6-7 weeks)
QUALIFICATIONS
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
Key Skills
Ranked by relevance
oracle
cloud
ipsec
virtualization
switches
vmware
aws
system administration
network security
palo alto
wireshark
ethernet
routers
openvpn
python
java
ruby
perl
ccna
snmp
vpns
vpn
ssl
dns
ssh
nat
sdn
c
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- Posted
- May 08, 2025
- Type
- Full-time
- Level
- Mid-Senior
- Location
- Romania
- Company
- Oracle
Industries
IT Services
IT Consulting
Categories
Information Technology
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