Project Manager

Project Manager – Apps Product

About the Company

At Vonage, we are revolutionizing customer and employee engagement through a unified, intelligent, and omni-channel platform that empowers exceptional customer and employee experiences. Our cutting-edge Contact Center as a Service (CCaaS) and Unified Communications as a Service (UCaaS) solutions deliver seamless integration, advanced omnichannel communications capabilities, and next-generation technology to meet the evolving demands of businesses worldwide. We are committed to driving transformation by providing innovative, customer-centric solutions that enable organizations to engage, interact, and deliver personalized service at scale.

About the Role

The Project Manager will play a critical role in coordinating and driving execution of large and mid-scale, cross-functional initiatives spanning product, engineering, marketing, sales, operations, and customer experience. This role will partner with Initiative Owners to ensure alignment, remove roadblocks, and drive forward progress.

This individual must be comfortable navigating both technical and business environments, stepping into varied and dynamic initiatives to synchronize teams, maintain focus on business outcomes, and ensure seamless execution. The ideal candidate is versatile, persistent, and solutions-driven, while engaging stakeholders at all levels.

Key Responsibilities

• Partner with Initiative Owners to coordinate and support end-to-end execution of strategic and tactical initiatives.
• Ensure alignment between business objectives and execution strategies, working across a variety of teams including both technical and business teams.
• Act as a central point of coordination, tracking progress, identifying risks, and ensuring initiatives stay on schedule.
• Facilitate collaboration across teams to drive effective cross-functional execution.
• Provide structured oversight, ensuring clear roles, responsibilities,and accountability for key deliverables.
• Identify, mitigate, and escalate risks, dependencies, and roadblocks that could impact delivery.
• Deliver clear, executive-level updates, distilling complex details into concise, action-oriented insights.
• Establish best practices for initiative execution, contributing to continuous improvement across the team.
• Demonstrate professional persistence, ensuring sustained focus, problem-solving, and forward momentum in the face of challenges.

Qualifications & Skills

• Proven ability to work across a variety of teams and subject matter areas including both technical and business teams.
• Strong ability to synthesize and communicate complex topics in a clear, concise manner for executives.
• Persistent and results-driven approach, ensuring accountability and execution.
• Experience coordinating fast-moving initiatives in a dynamic, high-growth environment.
• Experience with agile, waterfall, and hybrid project management methodologies.
• Proficiency in Google Workspace (Docs, Slides, Sheets, etc) or equivalent
• Proficiency in Jira, Smartsheet, MS Project and similar project management tools
• Strong problem-solving skills, with a focus on driving outcomes and removing obstacles.
• PMP, Agile certifications are a plus.
• Experience with a leading consulting practice is a plus.

Education & Experience

• Bachelor’s Degree in Business, Technology, or a related field.
• 3+ years of project management experience, driving execution for high-impact, cross-functional initiatives.

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