VoIP Support (NOC department)

We are looking for someone with experience in NOC (Network Operations Center) or a background as a Support Engineer, with a focus on VoIP technologies.

Office location: Kyiv Zoloti Vorota.

VoiceSpin is a cloud-based AI contact center software provider offering a range of solutions for SMBs and large-scale enterprises across various industries like retail, healthcare, telemarketing, education, insurance, finance, real estate, and more.

From VoIP call center software, AI predictive dialing, and AI speech analytics to omnichannel text messaging, AI chatbots, and AI voice bots – VoiceSpin’s solutions are designed for both sales and customer support teams, enabling them to manage inbound and outbound communications with prospects and customers across multiple channels, deliver excellent customer experiences, and drive better sales conversions.

Job responsibilities:

Respond to client matters timely and diligently

Own accountability of routing related issues and provide customer support

Make needful changes in routing to provide best service to customers

Implement customer-centric approach towards service

Test current and new carriers’ routes to ensure high quality service to customers

Monitor VoIP services performance and statistics

Troubleshoot VoIP problems and interact with carriers to resolve issues (open Trouble Tickets)

Report all important issues to the manager and find timely solutions to critical matters

Communicate with other departments to ensure customer satisfaction.

Required skills:

Experience in Telecom industry and VoIP.

Basic understanding of network monitoring concepts and management tools

Ability to collate and interpret data from various sources

Ability to assess faults, prioritize and respond accordingly

English communication skills in order to communicate with customers and carriers. 

Capable of multi-tasking, good time management and prioritization of workload

Ability to handle pressure and show customer first approach in demanding situations

Ability to achieve goals with limited supervision.

What We Offer:

Experience in an international company;

Tax coverage and accountant support;

Long-term employment and stable salary;

Paid holidays and sick leaves;

Public holidays according to current Ukrainian legislation;

Medical insurance for employees;

English classes;

Office in the city center Zoloti Vorota;

Bonus system.