People & Talent Operations Specialist

Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

See us at careers.lovisa.com

The People & Talent Operations Specialist will be responsible for supporting the business across Retail and Support Centers by providing guidance, policy interpretation and support to team members relating to employee relations, HR & organizational policies and procedures. 

The role

• Providing guidance, policy interpretation and support to team members relating to employee relations, HR & organizational policies, and procedures.
• Providing timely, effective, people focused solutions to challenges and identifying opportunities to improve our practices and execute strategies to rectify issues.
• Conduct investigations and prepare reports on cases managed and investigations concluded in line with company grievance procedures and policies.
• Record all cases managed and investigations conducted.
• Effectively partnering with key stakeholders and other HR functions to support business objectives.
• Leading and supporting the delivery and implementation of our key HR projects and events.
• Consistently represent Lovisa culture and values.
• Proactively identify and solve personnel issues in conjunction with the department managers, Regional Managers/District Managers before they escalate.
• Provide recommendations to department managers, Regional Managers/District Managers concerning employee performance.
• Team complaints to be addressed within 48 hours.
• Adhere to the required employment legislation for all markets and manage in line with Lovisa culture.
• Provide effective coaching and support to direct reports and Leaders in managing unsatisfactory performance and advising strategies to improve performance.
• Provide coaching and advice to Leaders specific to conducting employee disciplinary processes including legislative and organizational requirements.

About you

• 3 – 5 years of experience in a HR Management role
  • Proven ability to plan, organize and deliver results on time in a fast past environment
  • Demonstrated understanding of customer experience and ability to build productive relationships with both internal and external stakeholders
  • Ability to influence and negotiate desired outcomes
  • Meticulous attention to detail and ability to multi-task
  • Strong case management skills and experience
  • The ability to critically analyze HR data for the purpose of identifying trends and preparing HR plans
  • Strong time management and organizational skills and attention to detail to manage work, competing deadlines and sensitive projects
  • Prior experience working on an HRIS and ticketing system.
  • Excellent interpersonal and communication skills (written, verbal and presentation)

• English + at leastone other European language. Having many languages is preferable.

Benefits

• Opportunity to work in a world-class organization
• 50% Product discount
• Birthday leave
• Luxmed Health Insurance
• Multisport Card

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.