Service Project Manager

Genpact is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Responsibilities

• Ensure the deployment of the Global Business Platform for Customer Lifecycle management and Customer Technical Services (Commercial asset management),
• Provides inputs for Toll Gate decks (milestones). Logs risks and issues that appear during configuration, training or other activities and follows through on resolution of those issues,
• Provides expert knowledge of the subject area and the project methodology,
• Writes and reviews level 5 Standard Operation Procedures (SOPs),
• Identifies improvement opportunities and integrate best practices for future resolution,
• Ensures adequate hand over to Business as Usual (BAU) after Stabilization phase.

Qualifications

• Min 3 years of experience in similar field (Business Analytics, Computer Sciences, Sales or Business Management),
• Communicate fluently in English,
• Very good MS Excel knowledge – experience with big volumes of data + knowledge of platforms (MS Dynamics, Field Service) are nice to have,
• Able to analyze and interpret data to make informed decisions and recommendations,
• Initiative and innovative attitude towards work and processes optimization,
• Experience in implementation of new platforms,
• PMO/Change Management skills: conducting trainings, developing training materials and supporting change to new ways of working.

What can we offer?

• Attractive salary,
• Stable job offers - employment contract,
• Work in a multicultural and diverse environment with employees from over 30 countries,
• Genpact supports professional trainings and great career development opportunities,
• Free access to our award-winning learning platform,
• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.

As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format, nor do we require you to enclose a photograph with your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.

Kindly please see our Privacy Notice for Employment Candidates: http://www.genpact.com/about-us/privacy-notice-for-employment-candidates

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.