Business Analyst

Tata consultancy Services is an IT services, consulting and business solutions organization that has been partnering with many of the world’s largest businesses for the past 50 years. We believe innovation and collective knowledge can transform all our futures with greater purpose. We help companies across industries achieve their strategic goals and lead their digital transformation programs. With 600,000 experts globally and 18,000+ consultants working for leading Nordic Customers, we have a strong sense of purpose for the ecosystem around us – our employees, partners, customers and society.

We are happy to invite applications for exciting internship opportunities at TCS. The internship allows you to gain unique and real-life perspectives in solving challenges for TCS and its Customers.

Role: Role: Business Analyst

Experience (Years): 5+ Years

Language requirement: Finnish & English

Must Have

1. Experience with CRM platforms, especially Java and Service Cloud.

2. Knowledge of telecom products and billing processes.

3. Prior working experience as a business analyst or product owner in an Agile team

Key Responsibilities:

1. Engage directly with customers to gather, analyze, and document business requirements.

2. Model and map business processes such as Lead Management, Opportunity, CPQ, Order Management, Customer communication journey, and Customer Experience workflows.

3. Translate business needs into clear, structured documentation and visual process flows using tools like Gliffy, Lucidchart, Confluence.

4. Writting epics, details usecases, acceptance criteria in tools like Jira

5. Collaborate with cross-functional teams to ensure solution alignment and drive project success.

6. Supporting the development team with clear, actional insights

7. Acting as a bridge between business stakeholders and development team

Privacy Note: https://ibegin.tcs.com/iBegin/privacy-notice